Asus Zenfone 2 Laser ZE550KL

  • Released 2015, September
    170g, 10.8mm thickness
    Android 5.0, up to 6.0; ZenUI
    16GB/32GB storage, microSD slot
  • 0.5% 7,438,081 hits
  • 128 Become a fan
  • 5.5"
    720x1280 pixels
  • 13MP
    1080p
  • 2/3GB RAM
    Snapdragon 410
  • 3000mAh
    Li-Po

Asus Zenfone 2 Laser ZE550KL - Specs

Network Technology GSM / HSPA / LTE
2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands HSDPA 850 / 900 / 1900 / 2100 - Global
4G bands LTE band 1(2100), 2(1900), 3(1800), 5(850), 7(2600), 8(900), 20(800) - Global
  LTE band 1(2100), 2(1900), 3(1800), 5(850), 6(900), 8(900), 9(1800), 18(800), 19(800), 28(700) - Taiwan
  LTE band 1(2100), 3(1800), 38(2600), 40(2300), 41(2500) - India
Speed HSPA 42.2/5.76 Mbps, LTE Cat4 150/50 Mbps
Launch Announced 2015, August
Status Available. Released 2015, September
Body Dimensions 152.5 x 77.2 x 10.8 mm (6.00 x 3.04 x 0.43 in)
Weight 170 g (6.00 oz)
SIM Dual SIM (Micro-SIM, dual stand-by)
Display Type IPS LCD capacitive touchscreen, 16M colors
Size 5.5 inches, 83.4 cm2 (~70.8% screen-to-body ratio)
Resolution 720 x 1280 pixels, 16:9 ratio (~267 ppi density)
Protection Corning Gorilla Glass 4
Platform OS Android 5.0 (Lollipop), upgradable to 6.0 (Marshmallow); ZenUI
Chipset Qualcomm MSM8916 Snapdragon 410 (28 nm)
Qualcomm MSM8939 Snapdragon 615 (28 nm)
CPU Quad-core 1.2 GHz Cortex-A53
Octa-core (4x1.5 GHz Cortex-A53 & 4x1.0 GHz Cortex-A53)
GPU Adreno 306
Adreno 405
Memory Card slot microSD, up to 256 GB (dedicated slot)
Internal 16GB 2GB RAM, 32GB 3GB RAM
Main Camera Single 13 MP, f/2.0, Laser AF
Features Dual-LED dual-tone flash, panorama, HDR
Video 1080p@30fps
Selfie camera Single 5 MP, f/2.0, AF
Video
Sound Loudspeaker Yes
3.5mm jack Yes
Comms WLAN Wi-Fi 802.11 b/g/n, Wi-Fi Direct, hotspot
Bluetooth 4.0, A2DP, EDR
GPS Yes, with A-GPS, GLONASS
Radio FM radio
USB microUSB 2.0, USB On-The-Go
Features Sensors Accelerometer, gyro, proximity, compass
Battery   Removable Li-Po 3000 mAh battery
Misc Colors Black, White, Red, Silver, Gold
Models Z00LD, Z00LDD
Price About 220 EUR

Asus Zenfone 2 Laser ZE550KL - User Reviews

  • I am using this phone since last 3 years..no issues yet..very durable phone..battery still in good condition after 3 yrs of usage..

  • Very nice phone at this price point. Very good camera. Camera disadvantages are: 1. Panorama mode produces low resolution pic 2. Cannot handle highlights very well 3. Dynamic range is not very good 4. HDR algorithm is not upto mark 5. Timelapse mode is not at all good Volte lacking But all other specs such as camera resolution, RAM, battery, screen, camera software, looks, etc are best at this price point.

  • I am using this phone temporarily and it's great! I am an iPhone and Samsung user and using this Asus is superb. I have updated the apps and I have never experienced lags. This is a very good mid range phone.

  • i also face same probelm,

  • Volte is not working how to activate volte

  • How we ON laser in the phone

  • Have hanging problem

  • Does it have a hanging problem ???? How fast working the phone ????? please tell me ???

  • Then you made mistake because max pro has touch lag problem.

  • Am using this phone from 2016.. Very good phone especially battery and touch.. Now i boughy zenfone Max pro M1 which is not like ZE550KL model

  • My mobile two SIM not working for software update Please solve my problem

  • Your SIM don't have 4g signal

  • Is it this phone have 4g.why my phone cant access to 4g just h+. Anyone know this?

  • It's cost is ₹1850. I asked to asus aervice centre. You have to order by paying 50% advance pay.

  • The battery seems to be a mess...takes 3hrs for full charge and goes kaput in 4 hrs of continuous use. How much will a original replacement of battery cost?

  • can someone give me suggestion for brick problem..stuck at logo \

  • Baseband unknown how fix it? Please help me. Imei null

  • Yes

  • How can i get volte in my mobile

  • Hi Kowshik, You can perform wipe cache partiton Wiping partition cache will resolve any conflicts caused by residual cache from the earlier firmware version.Wiping partition cache will not delete your data. However be careful while doing this procedure and do not accidentally select other options that might delete your data. Do not wipe partition cache often. 1. Switch off the phone by pressing the power button. It will show menu option to turn power off. 2. Press and hold power + volume up button . After it buzzes/vibrates twice leave only the power button. 3. It will boot into bootloader mode after you see the Asus Logo. Toggle to Recovery mode by using the Volume rockers, by default you see Normal Mode . Select it by using the power button. 4. Then the phone will reboot and show error written with Android icon lying belly up. When you see that press and hold power button and press and release volume up button. 5. It will enter the recovery mode successfully and show several options. 6. You will get option to wipe partition cache. Use the volume rockers to move to that option.Select it by pressing the power button.It may take 10 to 15 mins to wipe it fully. Do not reboot during this process even if it takes longer. 7. Once its completed, you will see the menu again. Select reboot after that.

  • 90 mins

  • Decent phone. Using since 2016. No problem, sometimes after updating mic goes wrong bt solving this bug isn't any problem

  • are these unit fast charging? thank you for the reply.

  • lineage OS works fine on it

  • Security patches to 1dec 2017

  • No effect on phone

  • I got a new update today.. please check it and post some information about this update..

  • Is it USB-OTG compatible?

  • Hii friend, I am currently using resurrection remix os from last 6 month, its very stable os.

  • Hello, Sir. How can I update security patch? I used android 5 and I don't want to update to android 6. Thankyou for your answer :)

  • I love this phone, I loves the specs, but my touchscreen sometimes unresponsive.

  • I am still using this phone due to its specs,if you experience lagging its due to low memory level of internal storage try to lessen the save data at internal then it will not experience lagging,if you what to experience faster phone u have to brick your phone but accept the consequences that the phone will have a possible malfunction due to added program,if the phone is lagging just restart it and you can use it again as functional as you what

  • ZE550KL: Finally I found indoor 4G VoLTE(using Jio/India) reception is not good compared to another model of same brand. wherever I go inside the house signal is poor for VoLTE

  • I have been a long time user for asus Zenfone, their products are great at first and their aftersales is totally bad. im still waiting for the nougat update for my ze550kl, so my advices is, stay away from them, their phone will lag and slow after months of using..i wont recommending asus phone anymore, im also an ex user of zenfone 5... Bye asus, wont support you anymore

  • VOLTE supported from Version WW-21.40.1220.1943 onwards use fastest download manager to download zip files

  • both then sim slots are compatible with 4G network . at a time only one sim can be set as 4G network , and other sim as 2G network , because processor chipset as limited by manufacturer QUALCOMM

  • Do not buy this piece of garbage and let me give u genuine reasons, I am currently using it. 1) Despite having the option to turn VoLTE on off it still doesn't supports VoLTE and you need to either flash the VoLTE.img file by yourself or take it to nearest Asus centre. 2) RAM whether 2 or 4 GB is never sufficient and the reason being Asus tries its best to act like MIUI but they can't reach closer to tge toenail of them, reason being that AsusUI or ZenUI as they call it doesn't really exists. To compensate for that fact they have introduced apps for the coverup and this causes your RAM to get depleted as soon as u turn on ur mobile phone. Out of 2GB variant, I am getting, wait for it, 300 MB of free RAM for usage. 3) Other phones lag, zenfones stall. I'm really not kidding, Asus phones when hang/lag they literally make u feel like throwing the phone away or breaking it into pieces. 4) At a price point of nearly INR 9,000 you can get way better deals from other companies as Asus really can't compete in upcoming market scenario. In redmi phones u can get fingerprint scanners at a price point of just INR 7,000. And yes you guessed it right there's no fingerprint scanner in this Zenfone despite costing INR 2000 more than what Xiaomi has to offer. 5) Camera seems to be as if it has been stolen from a 3rd class 2nd hand chinese phone lying in a dump and fitted on to Zenfones without even cleaning first. 6) You still don't get headphones.

  • Dear sir, You are right but i expressed that the compatibility of the hand set and both sim slots are capable to get 4G signal reception. As other fried has posted the query on 4G compatibility of both sim slots. There are several reputed gives 4G comparability on sim 1 as its the primary sim.

  • can anyone help me on lineage os i tried installing oreo rom but it freezes and restarts, cannot use the phone i flashed the oreo rom directly coming from marshmellow stock rom (performed factory reset before flashing), did i needed to flash the nougat rom first

  • From starting onwards i am using single sim AIRTEL 4G in first sim slot , and the second sim slot was empty . i never use 2nd sim anymore

  • I don't gamesir f1 controller , just now I checked te specifications of that controller , , so I conclude this phone will be compatible with this phone / because the controller uses Bluetooth or wifi 2.4Ghz

  • i faced slight mic issue in 1708 and after it was solved by asus updating calling app. and then i not faced any issues , i solve problems myself without going to service center I am using this from 24-01-2016 onwards without gone to service center i am latest marshmallow version 2179 . my recommendation you must upgrade to marshmallow

  • VOLTE options enabled from firmware version 1998 onwards

  • battery drains issue depends upon different factors 1. os 2. third party applications 3. heavy 3d games palying 4.autorun applications running background without our knowledge 5. location enabled 6.bluettoth enabled 7, wifi scanning always enabled

  • i am not using custom roms , but asus not provide nougat

  • I thin its problems in application , it may be blocked the charging in normal mode. boot the phone in safemode and then rtry to charge

  • boot the phone in safemode and then use asus original charger and its cable TO charge the phone whaTS HAPPEN . UNINSTALL all the third party apps like battery saver , booster

  • FOR MARSHMALLOW volte supported from 1877 onwards

  • Sir, I have Asus Zenfone Max mobile and the problem is mainly is it is not charging properly and when i trying to connected the charger into the slot the indication of the charging blinking again and again and not properly charged throughout the day and i already changed the IC of the same through local service center but again problem arises, So you are requested to solve my issue at the earliest.

  • 21.40.1220.2179 dose this virsion suppot volte plz send link

  • Sir,my phone normally not charging ,restart the phone after charging

  • idk

  • is this compatible with Gamesir F1 controller?

  • Yes compatible 100% but not simultaneously as both sims doesn't work 4G, if you opt 4G for 2nd sim the 1st sim goes 2G mode. I am using 4G on 2nd sim slot. Thanks

  • No

  • Hi everybody I'm using asus cell phone since 2 years ago, the model " Zenfone 2 Laser ZOOLD ZE550KL". I never expect that Asus produce such garbage . I checked it's serial number and i'm sure that it is an original one not a fake! as a user i am unwilling and should mention that this cell phone is really useless and slow. perhaps, other products if this company like computer wizards have enough quality but its cell phones are useless and this will be my last mistake about thinking for buying Asus cell phone again and i advise to all readers that never never buy these cellphones if you don't like to wast your money!

  • No

  • Does the ZENFONE 2 LASER ZE 550KL have both sim cards 4G compatible?

  • Does the ZENFONE 2 LASER ZE 550KL have both sim cards 4G compatible?

  • So I was planning to buy Asus zenfone selfie (It's not like I'm a selfie addict or anything, I just enjoyed taking pictures about mother nature 😏) until my friend recommend this phone, can someone please tell me which one is better?

  • i have this unit with 10 months old and i facing many problems

  • I want to Update My ASUS ZE550KL to Latesh Verstion OS. But, I'm Confus.Bcz i read so many user review about updating.... No one can fully satisfy to update ZE550KL, every user facing different problmes, My ph. Runing 1.10 Year, i'm never face any prblm with 5.0.1 OS. So If i update ZE550KL to Android M 6.0+ Have any problam....?

  • 008d volte

  • is it safe?? no battery draining issue? or bugs??

  • Hi raju how many hours of screen on time(SOT) U r getting on ur device nd what do u think about switching to custom roms,do they help in increasing battery backup? Bcs asus is not going to provide nougat update in this but with the help of custom roms mny user r using nougat in this and even oreo.....

  • according aptx official website , our models does nnot support aptx codec technology . ze600kl , ze551ml , zd551kl with snapdragon 616 and with Intel® Atom™ Z3560 processors supported high quality Bluetooth audio streaming .

  • Raju ji I want to know that does zenfone 2 laser ze550kl 2 gb ram model has aptx codec technology or not. I am asking this becoz I am using mivi bluetooth earphones whuch are aptx product and when I connect these earphones with my phone a message "you are ussing aptx' pop up . but I am not sure whether my phone is aptx product or not. Please reply

  • Hi Raju I am facing issue with MIC after updating to 2179 firmware. The MIC is working fine in Safe Mode but it is not working in Normal mode. I have to use loudspeaker to talk to the receiver. Please let me know if you have any solution for this

  • no , I never experienced such kinds of problems from data of first purchase . my mobile always connected with internet with of Kaspersky internet security with fully real time protected . ii suggests you to boot the phone in safemode , and recheck the ghost touch problems , if you didnt find problems in safemode means , then there a malicious or viruses apps are installed in your phone without your knowledge . uninstall all the administrative rights occupied applications . uninstall all the accessibility rights occupied applications . list of all the installed applications in your phone . reply

  • ghost touch..the ghost is using your phone that makes it random touches...na...just your phone got random touches even without you operating it

  • check your phone has installed any malwares m, Trojans download and install Kaspersky internt security fvor android update and do full scan delete infected files . remove the battery , sim , memory card , and reinsert all use it.

  • go to settings -- apps --asus calling screen -storage--clear data and cache . or boot the phone in safe mode and try figure out its working or not

  • this problems initiialy happened in first release of marshmallow withasus calling app, after this bugs was fixed in newest updates . make sure asus calling app version is updated to 2.0.5.40_1709 go to asus call --top 3 dots--settings--call screen settings --turn on proximity sensor -- enable. or bot he phone in safe mode , try to find out its working

  • update latest firmware and do backup all settings and datas and then do hard reset . then go to settings --more--mobile networks--volte -enable

  • yes

  • what is ghost touch problem ?, could you explain me

  • YES its support volte with latest firmware

  • thanks for giving this volte link

  • Is it now safe to update to marshmellow in zenfone 2 laser????

  • Is it now safe to update to marshmellow in zenfone 2 laser????

  • My Phone infected with Ghost touch problem any solution please ???

  • my phone does not work volte pleace help me

  • My promomix senser not work

  • I upgrade my phone to marshmallow so it keeps updating all the apps. but my caller ID is lost, and I didn't see who is calling me. please help me how to get it back. thanks

  • My Asus Zenfone2 laser with 2 gb Ram battery is draining like anything.. Even on a stand by its not coming for more than 24 hrs. If it is 25% at 12 am in the night, in the morning by 5-6 it will be near to 0. It runs on Marshmallow and have Jio but if needed any thing I browse using Wi-Fi instead of Jio. Though don't browse it drains like anything. Is there any solution to this. Plz help me and thanks.

  • dose it support volte

  • There are alot of issues with nougat , don't upgrade yet

  • boot in safe mode and re check the problems

  • here is the offline 2179 firmware update direct downloading link use internet download manager

  • still no news for nougat

  • every major of minor firmware updates . you must do hardreset , hard reset gives hanging free and it will cooperate with os software and hardware

  • Hey raju please reply .. do you have any news for nougat update for this phone?

  • on 11-09-2017 , asus released offline firmware update 2179 direct link size 1.70GB use internet download manager or other download manager to download the zip file .

  • Raju please reply do you have any information about nougat for this phone... We really need nougat.. i contacted asus again and again but they didn't told me anything about nougat

  • why its getting hang , I want to verify your phone . and I want to check how you installed all the applications which are applications you have device administrator rigt ? my phone was working fine with initial battery more than 18 months

  • After updating my asus mobile phone;on the lock screen it suddenly appears the google speak to text apps. Phone's back and minimize buttons stop working. Mobile hang everytime. till now its working smooth but after updation of latest version mobile getting worse.

  • worst phone ive ever used. getting hang up again and again and switched off continuously and alot more just in 3 months. completely unsatisfied

  • Hi...i need help after updating my asus mobioe phone on the lock screen it suddenly appears the google speak to text apps...i cannot unlock my mobioe phone right now...thank you..

  • 100% Disappointed with ASUS: Dnt Buy! 1 mo after I bought 550KL because i Required dual user startup, the Google OS upgrade killed that possibility. No one new at ASUS Global or US or Colombia or Singapore/Thailand, knew, but Asus sghould had place a caution note or at least an after issue explanations. Nothing happened. Now, a month after my warranty expired, Wifi does not work at all. Router Fine, all my other 9 gadgets work 100% normal but not my 550KL. Called Colombia and chat with Global, solution: pay 15us to see if the local repair outlet can help. I call service, they saidthey would not know. So? no hard or soft reset helps me. ASUS is IRRESPONSIBLE, and Google should see what they do to user base. I' m running on Build MM829PWW 2140.1220.2181_20170805 which is "published on Zentalk" but ASUS Global says they only have one in march 2017... Bull***. I' m sorry but if companies forced an upgrade and it does not work right, whuy I should pay for a fix for that? why should I have my ph w/o WIFI? Why a year ago they kill characteristics as the double user startup and then removed, and no Google (now 26, now Alphabet or whatever) says anything BEFORE upsetting users... and in 3 months why I have to forcefully accept another very bad upgrade if I already pay for the phone? Now I see why Iphone may be better even controlling everything and not the users.

  • Tried sir but problem not solved still facing the issue

  • go in setting then app then at top click on setting symbol and the enable permission of microphone for all. it will solve microphone issue.

  • Hi i want to downgrade my phn to any version of marshmallow bcs i m facing microphone issue in the latest build so suggest me which build was best for battery as well as performance nd the procedure of downgrading it.......

  • I don't have VR headset , so I cant say the mode

  • on 18-8-2017 ,ASUS again surprised us another new firmware WW_user_21.40.1220.2179 for this phone.BUt its for marshmallow It comes only through FOTA by manaul checking . IT comes after update 2153 . It has 42.01MB It may fixes bugs and improved performances

  • The front camera does not support autofocus, fix your information

  • I can't calling from the pH ....I'm usuing jio sim call not going pls help how to call

  • yes .definitely problems comes , all problems are hidden in the os, you cant experience . after buying , you must update to latest firmware to 21.40.1220.2153 problems are quadrooter , heartbleed , judy malwares , are all arise . normally phone comes with initial lolly pop version , it doies hav e facility to manage permissions of the applications . but n marshmallow , managing of permissions are defined by the user , I suggest you to update all firmware step by step from one by one and then do hard reset and then uninstall some preinstalled applications , and then update all application from google play store at last install Kaspersky internet security with premium version at rs 147 from play store

  • that means , in your phone does not have hardware mic problem. only problems in software or in android os version. I als experienced the same problem 4 firmware before ., so tell me which version of firmware you are using . in my phone all components are working fine even after 19 months , list of all the applications you are installed list of all the applications are granted as administrator rights list of all the applications are given accessibility rights

  • Sir pls help me bout this matter...im gonna have zenphone 2 laser 3gb ram soon...after have it if I don't update my system I mean bout OS version is that make me any problem to face pls help

  • You can buy battery though ebay

  • I hv booted my phn into safe mode nd there mic is working absolutely fine morever i hv resetd my device to factory version but still problem not solved

  • I m facing one prblm when i charged my device to 100% my botttom board mic donot work untill i restart my device,but when i charged my device below 100%no such problem occurs . I hv tried both factory reset nd wipe cache partition method from recovery mode pls help it is clear that there is no defect in hardware the problem lies in software....

  • I am using sa e battery come with phone from 24th January 2016

  • change the network mode , and clean the sim card and the clean sim slots

  • by manually update

  • by FOTA online \ by manual

  • How to update from 1708 to 1794

  • How to update my asus zenfone 2 laser ze550kl

  • Good phone...but after 2 years of usage it lost its signal receiving strength....

  • From where did u purchased a new battery and how much it cost to u nd when did u purchaseed it kindly explain the procedure in detail?

  • you cannot improve battery life, that was the main issue with the marshmallow update, battery drainage, they have not been able to resolve this issue upto now

  • it was efficient (sot 7hrs) until Marshmallow came along

  • I suggest u change a new batttery..bcoz when i change a new one, it can stands more than 24 hrs eventhough after play games and online

  • Thought that it had SD processor in it, would be a smooth and battery efficient device. Boy was I wrong, playing with fb n watching YouTube last me only 3-4 hours, then had to charge it, quite annoying. The camera is OK, above the average but not the best. Had it since 2015. Audio is cool but sometimes there's some sort of bug that makes the volume go up and down randomly, it happens when listening with earphones. ZenUI is definitely a no-goer for me. Sorry Asus. Try changing your game plan.

  • When i purchased my phone the sound quality was awsm and very loud by after 6 months the sound is very low...how to fix this prblm

  • reflash the firmware using latest firmware or previous firmware use memory card and flash the firmware , use only same SKU like ww--ww

  • sir it doesn't work, what i can do to solve of bootloop thanks for you reply

  • 1) try to boot the phone in safemode , and find zen motion settings 2) settings --apps - show system --settings - force stop , storage clear cache clear data reboot the phone

  • Hey raju after upgrading my phn to marshmallow the new feature of motion gesture under zenmotion option under setting is not working ,im not able to answer the call automatically by lifting it to near the year or any other function given in motion gesture pls help me....

  • I m using ant vr heaset nd vars vr player pro app to play content in vr mode but when i play movies in horizontal static mode it does not shows me single screen in vr view it looks like one. Eye receing different image nd second eye a different stage pls suggest which mode should i use in this app

  • I can only play for about 2-3 hours then battery becomes about 10% needs to charge again for about 2 hours.

  • How can i improve my phone's battery life? as the battery was draining fast when im playing online games, also it drains a little while it was just on a standby. can help me on this?

  • This model definitely supported Vr mode , you need good branded V R mode box with bluetooth joystick controller download the VR app from google play store and nstall in device . download any good VR game or VR movies to device memory. put the phone inside the box and put the batteries in bluetooth controller , connect the phone to the bluetooth controller in Bluetooth enabled after you can play or watch . I have already tested this phone with VR box , its working fine

  • Can we use vr in this model if yes then how?

  • battery backup depends upon 1) different apps connecting to internet background 2) brightness 3) plsying hd games or normal games 4) background services connected to internet 5) background system apps running background 6) browing via mobile data or via wifi 7) watching movies No one can say exact battery backup , while using the phone but we can say the exact backup , when the phone is always switched off

  • anyone who owns this phone and knows the battery life? And how can I know the battery is damage or not by metar?

  • disable the glove mode in settings -- asus customized settings. find the touch panel version in settings--about--hardware information . my phone it was 0x0A-0x51-0xB1 and touch screen does not compatible with motherboard or the touch screen is problamatic

  • Touch screen problem from the beginning 3 years now, once it was changed too.

  • 1st april 2017

  • what is the latest security patch level on this device?

  • as per technical specifications of this phone from te manufacturer , states that , in standby , 1) 1st sim to 4G/3G network and 2nd sim to 2G network or 2) 2nd sim to 4g/3G network and 1st sim to 4G /3G network . 3) If you inserted two sims in phone means ., this phone ask automatically , which sim wants to connect mobile data as default and which sim wants to make a call as default . 4) above settings can be changed as per your request in DUAL SIM CARD SETTINGS . 5) Both sims able to connects 4G with one sim as default as 4G and other as 2G only .

  • volte already added to from last 3 previous versions to both the models 3GB and 2GB ram version. update to latest firmware and then do hardware reset.

  • Is the standby SIM (second SIM card) on 2G or 3G network? Now that 2G ceased in my country a number of old DUO SIM phones have this problem... Like i can't set Voice call to SIM 1 & Data to SIM 2. When i swap my SIM 1 network gone. -_-

  • Is volte update available for asus zenfone 2 laser ZE550KL?? I have 2gb model

  • if you multi meter you can test . multimeter reading should give 4.0 to 4.2V for good battery if fully charged

  • switch off the phone . press and hold volume down button and then press power button for 3 seconds, you will hear vibration ,, release both the button together ,. android recovery screen will be appear . USE VOLUME DOWN KEY TO SCROOLK TO WIPECACHE PARTITON and press power , slide to yes , press power button. reboot system now , press power . wait for 46 seconds to get normal mode .

  • sir wer i can find recovery mode?

  • whats the error message

  • Thanking you for referring me , even though I don't have knowledge about programming. some how I did researched on applications , , if possible I solve

  • list of all the applications you installed , list of all the applications are added in administration rights , list of all the applications are added in accessibility rights

  • I not facing auto restart

  • How many times in aday? I request u to pls post the list of ur all apps installed in ur phn i m sure that mr. Raju will surely assist u on this regard,i hv not much knowledge about techs.......

  • Yes I am facing the same problem, after update

  • thank you sir

  • can not update the latest version

  • can not update the latest version

  • i updated my zen 2 laser but it says error in updating

  • Any method to know whether its battery damaged or not without giong to service center?

  • boot the phone in safemode , and recheck

  • then show to mobile service center

  • Actually i havent updated this version yet i m asking bcs few users complaint about auto rsstart issue thats why i posted here to know that any othr facing this problem ...

  • On 4tth july 2017 , asus released another new update to marshmallow , 1) online update is 304.56MB through FOTA 2) Offline update should from asus support website it has 1.70GB zip file here is the direct offline download link::: Use only internet download manager to download to computer . Use High speed mobile data to download to mobile. I need 3 days time time to check any new performance are added or not

  • No does not support 256GB card. its only just support upto 128GB micro SD and SDXC card . Currently I am using 32GB micro SD

  • Sorry I also updated same version at 5PM on 5th july 2017 , give me 3 days time to check , whats the new performance are added .

  • No autostart issue , even after latest update 21.40.1220.2153 , Autostart means , there may be problems in softwares that you were instalked before update , or after update. Go to safemode , and recheck the autostart issue. List of all the applications you are installed from your side . please list it

  • Go to recovery mode , and do clear wipe cache partition and rebot the phone as normal. Method 2 Go to recovery mode and do factory reset in recovery mode , and then reboot the phone , wait for 40 minutes to get welcome screen.

  • no problem. while playing games , we may get heat . Its very normal . once playing or browsing is closed means , it will reduce heat automatically with in 2 minutes . If your phone , does not reduce heat after stopped playing or browsing means , there may be a some problems in softwares or from the hardware . Kindly lists of all the softwares are installed in your phone.

  • How much battery life are you getting as of now on your phone and what screen time you are getting . for me it is as low as 3hr or 4hr max now after 1.5 year old phone.

  • still I have hope , asus may release nought

  • No..i have 2 gb ram version... If you're facing some lags then just backup your data..and do hardreset your phone...i think problems will be solved

  • U hv 3gb ram variant?

  • April 1 security & 61 apps updated.

  • No..my phone is running fluid.. there's no issue..but the security is updated till april...

  • Anyone facing random autorestart issue after updating to this version?

  • sir how to fix boot loop, pls help me thanks

  • Received a new update 21.40.1220.2153 ...but i can't find what's new in my phone ...which things are updated..please help me about this..i want to know that whats new...please reply raju

  • Yes

  • Does the ASUS Zenfone 2 Laser (Z00LD) support 256GB SD Card?

  • Does this heat since it has SD615? general warmness while btowsing and Gaming is okay, but has it excessive over heating prob?

  • They will not provide nougat This is with reference to your concern regarding "Nougat Update" in your device. We understand your interest in using latest android operating system in your phone but we would inform you that to ensure the best hardware and software user experience on your ZenFone 2 Lase, we are not planning to provide Android Nougat update at this time on your device. Please accept our apologies for any inconvenience this problem has caused.

  • It is my king , I treat it like my friend I love u asus

  • Zenfon 3 is updated to N 7.1.1, we are getting it soon?

  • hardware may be broked , when the phone fell down or hitting the barriers at fast speed

  • this phone has only one launcher , that is zenui

  • boot the phone in safemode , and see what happens in FB. clear data , caches in facebook ,facebook app installer , facebook app manager

  • could you tell me , whats the exact problems you facing

  • I already updated, but i didint find that google is integrated. please guide me by screenshot..

  • not working Mr Raju... I think the hardware is broken

  • I have latest firmware and updared google app and zenui launcher...but there's no google app in the launcher swiping

  • boot the phone in safemode clear the cache and datas of camera app , gallery , google play store , asus services

  • some features are good and some extra applications are integrated in to marshmallow , for this neither good nor bad .its normal, in marshmallow , we can control applications permissions , those are not available in lollypop

  • android is good , but with lots od services and applications are running background its defaultly enabled by google and by the mobile manufacturer.

  • my ze550kl front camera doesn't open... what should I do? pls help me

  • Hi raju :) I've already updated everything, Asus services were updated, yet it's the same.

  • Can this phone update to nougat

  • I am using Asus zenfone 2 laser 2gb...can I get volte support on it??

  • Planning to update to mallow.. is the mallow perfectly good? need ur help guys thnx

  • HI Raju, If We turn off all the applications then y the Android mobile

  • at first turn off , internet connections for all the applications except given below chrome device health digital media service gmail google app google contacts sync google play store google play services map media messages whatsapp turn off wifi always on turn off Bluetooth using asus mobile manager ,deny all the apllications preinstalled and downloaded turn public wifi connection is avallable turn off digital media server turn off portable wifi hotspot turn off usb tethering turn off Bluetooth tethering turn off donot distub turn off asus cover trurn off kids mode turn off vibration and other sounds turn off touch gesture turn off motion gesture turn on power saving mode enable sleep after 1 minute disable auto brightness list all the applications you have installed in the phone list all the applications you still not uninstalled the bloatware applications

  • yes correct ,, but t I need cleaned rom with no bloatwares

  • this phone has been integrated GOOGLE APP from the latest firmware , you can verify in settings-apps-google app Do you know , this google app is not launcher . instead it will work as a browser , searching links , news , whether reports it comes after the latest firmware 2087 and updated all the built in applications

  • this phone has been integrated GOOGLE APP from the latest firmware , you can verify in settings-apps-google app Do you know , this google app is not launcher . instead it will work as a browser , searching links , news , whether reports it comes after the latest firmware 2087 and updated all the built in applications

  • asus may not be provide nought , because asus only concentrating on zenfone 3 and flagship phones . this phone has been released 22 months before ,

  • I am also using tempered glass , with motion gesture enabled all working fine

  • facebook is integrated with asus services with play store , so must update asus services and its related applications .

  • yes its working , with enabled location services with respective application s for example , sygic offline map uses high location mode mode enabled

  • disable motion gesture , enable touch gesture wake up mode , turn screen off suspend mode , turn screen on

  • 1 February 2017

  • Hi guys, I just wanna ask help, My zenfone always lagged, when using FB it will always display Facebook has stopped. Ive already updated my software version yet still the same, also tried to uninstall and install FB yet its the same.

  • Thnx for the reply sir.. even I put my phone in a table and double tap on it .. still doesn't work the wake up motion .. how about the tempered glass?

  • Sir do you know on how to fix my double tap wake up on my ZE550KL ? I already TURN ON the WAKE UP Option in ZenMotion, Still Issue persist

  • What do u think raju msc will asus provide nougat update on this model?? pls answer on the basis of ur experience...

  • you didnt read it clearly they said Google app (availability varies) , means selected model like zenfone 3 series might got this features..

  • I just updated my zenui launcher to the latest version..they said it in playstore that google app is now intigrated in zenui launcher... But I updated it..but nothing happened new..its remain the same...no google app... To enable it i just went to preference/manage home/home screen/scrolling mode.. but there was only two options standard scrolling and infinite scrolling...no options to enable google app..then i uninstalled the launcher and installed it again..but nothing happened.. it remains the same as old.. please help me raju how to fix it...i want google app ...

  • does the gps function good

  • Issue usually happens if the proximity sensor is covered (i.e. part of your hand covers the upper part of the screen etc.) make sure nothing is covering that part of the phone. Double tap wake/sleep should work.

  • I have ZE550KL with 2gb ram and 32gb rom. This phone is superb for it price. It cost only RM517 for great spec or 200USD if u other it online. Battery backup is totally good. Data never turn off but battery can last till night. Game performance is pretty good. Both sim support 4G LTE. but it has one problem touch is to sensitive. Lollipop is good but to much bloatware make ur ram less 800mb. If u want to upgrade to MM i advice 1794 version. but MM make ur ram less 600-700mb even there are less apps pre-install. Overall its a nice phone

  • Sir do you know on how to fix my double tap wake up on my ZE550KL ? I already TURN ON the WAKE UP Option in ZenMotion, Still Issue persist. Thanks... :D

  • ZenMotion My double tap to turn on the screen is not working even the option in ZenMotion which is the double tap to awake is On. Already try to watch Videos from youtube to fix it. NEED HELP // AYUDAME ☻☺☻☺&­;#9787;☺☻☺&#97­87;☺☻☺☻&­amp;#9786;☻☺☻&­#9786; I did already Hard Reset still the same

  • HI My Mobile ZE550KL some times automatically restart and some times if the battery is 80+% automatically it will come down to 30 or 40% if i open some apps it will restart & if i open any video it will happen Gys any solutions, if plz post the solutions or mail me [email protected]

  • What about security patch level?

  • I want to bye asus zen phone 2.whats bad quality in this phone.pls help me buddy

  • Now iam giving all offline firmwares direct downloading links 1) These firmwares are only suitable for zE550KL MODEL 2) These firmwares are only available for WW region 3) Disable antivirus software and disable firewall. 4) Use stable internet connection 5) use IDM in computer ,to download as fast as posiible 6) All trhe files are in zip format 7) Dont exact The following are the direct links , download via internet download manager ( IDM )on computer from latest to old in DECENDING order FOR MARSHMALLOW FOR LOLLY POP NOTE 1615 version was removed from the server within 3 days after uploaded in the server i have downloaded 1615 at first day itself . More information see ASUS INDIA SUPPORT WEBSITE thanks for reading my posts

  • i use asus lazer550kl mobile , design is soo good, nice phone but asus service centres are very bad service provided.

  • Asus calling application has introduced new faetures in version v2.05.22_170503 1) manage call log 2) delete call log 3) backup call log 4) send out call log 5) restore call log ( this will appear after backup call log ) 5) smart caller icon ahs beeb minimized at the bottom of the screen

  • yesterday night 08-05-2017 , asus updated their new firmware 21.40.1220.2087 for WW SKU only on their support website for offline downloading here is the offline direct link size 1.71Gb download through internet download manager

  • 1) ahnlab v3 mobile security :: it does have antitheft feature , so use 2) Antiy AL antivirus & security :: it does have antitheft feature , so use 3) avira mobile security :: This software deteted malwares. it has antitheft feature. registration compulsory to use. screen overlay detected. 4) ESET mobile security :: It does not detected any malares installed on mobile. so no use of it. 5) C M security ( comes with built in ) :: It does not detected any malares installed on mobile. so no use of it. 6) G-data internet security LITE available :: without G-data acount we cant use. So i hav e not checked 7) F-secure mobile security :: It detected all 5 malwares. It comes with 31 days premium trial peroid. It has antitheft feature. Safe vbrowsing available. 8) Ikarus mobile security:: It detected all 5 malwares. iT does not come swith trial period. in free versionm , limited scannng options are availble. need pro license to enanle ANTITHEFT feature. 9) Macfee mobile security :; It detected all 5 malwares. iT does not come swith trial period. IT has batery optimizer , privacy , backup to cloud macfee server IT has advertisement It has antitheft with pro license. 10) Norton mobile security :: It detected all 5 malwares. iT comes with 30 days trial period. It provides antitheft feature , need registration. payment rupees 1000 per year It has app advisor for google play 11) Trendmicro mobile security :: This softwarw has renamed to DR web secURITY. It detected all 5 malwares. it has virus scanner password manager. call blocking. safe browsing. lost protection 14) Tencent security:: No antitheft. it tooks too much f time to complete the scan no trial period. 15) K7 mobile security :: It does not detected any malwares. 16) Bit defender mobile security : It detected all 5 malwares. it comes in 14 days trial period. acoount needed to use antitheft malware scanner. privacy advisor. 17) kaspersky internet security :: i am uisng this it comes in 30 days trial peroid without ads. kasersky account to use antitheft feature. Real time protecftion. call & text filter. antitheft. text antiphishing web protecftion. privacy protetion. no firewall . needed secret code to uninstall the this application. extra feature , this appliaction will be working in safemode. it detected as soon as insatlled malware in safemode , and asked to delete

  • Today i am going to test the following reputed antivius softwares for detecting , trojans , viruses,malwares , pup and its functions Ahnlab v3 mobile security Anity AVL Avast mobile security Avira mobile security Baidu mobile security Bitdefender mobile security ESET mobile security & antivirus G-Data internet security F-Secure mobile security Ikarus mobile security kaspersky Macfee mobile security Norton mobile security ONE app Max Secucloud Endpoint protection Sophos mobile security tenecnt WEsecure TRend micro mobile security RESULTS WILL be published very soon

  • All the phones using first sim as 4G and second sim as 2G/3G only. we can choose which sim to connect in 4G first or second sim. I have checked many phones for this problems, in marshmallow this is the basic feature . All manufacturers are advertising both the sims are 4G stand by ( please note , they not saying the truth , both sims are not connected together as 4G) None of the mobile phone using both sim together in 4G connection in marshmallow

  • remove the battery from phone, remove sim cards , memory card keep the battery for 10 minutes in sunlight , to get little heat put the battery back to phone , switch on the phone check the usb cable in computer or through charger check the charger is working or not , take another charger which is 5V 1.35A or 5V 1A and put in phone , try to charge . take to the battery to the nearest mobile shop , tell him the normal voltage of battery , if battery is working condition means , check the usb port of the phone.

  • yes correct , only battery gets little drains fast . I played heavy games like asphalt 8 airborne , with graphics settings , its get heat after finished playing all the mobile gets heated while playing , because I does not thermal paste on motherboard. I used 14 months without gone to service center.

  • Hi gys, I m not able to sitch on my Mobile, can anyone plz suggest me What to do

  • tips for moving confidential photos, videos and documents. 1. open the file manager. 2. go down to hidden cabinet 3. choose four digits password, your choice. 4. enter double times. 5. setup account for password recovery , in case if you forgot. 6.choose email address. ok ok 7. choose any files and mark to secure , click on move to hidden cabinet. 8. now your files are secured in the root folder with password. Queries are welcome Thanks for reading my posts

  • n 30th april 2017 , ASUS released new firmware update through FOTA for Indian customers. offline update not available. Only manual update through FOTA. New firmware version 21.40.1220.2087_20170313 , it's around 540 MB. This new update improves speed of opening Applications. Note backup ( sygic maps folders and asphalt 8 airbone data folder) Backup messages ., contacts to google server . Check for manual update through FOTA . once you get update , install the update After the successful update , do hard reset through recovery mode. Install the installed applications through play store as new. As we know already , for doing clean installations and ways of hard reset. This new firmware added many features in ASUS mobile manager as cleanup. New firmware Does not removed any bloatwares. I have already did hard reset and then I rebooted and configured as new device, and then I uninstalled some bloatwares and fonts, and then I updated all the built in applications through play store. Battery backup is little bit improved then previous version (not etter than 1615 version ) Thanks for reading my new post.

  • today I played Real racing 3 and Asphalt 8 airborne. Real racing 3 gets less heat than asphalt 8 airborne Real racing 3 full game contains 1790MB of data

  • The following applications are ability to running backgroud , once the power is turned on . These applications are built in by ASUS , so we cant do any modifications without ROOTING. 1. Asus as 2. Chrome browser 3. com.qualcomm.qcrilmsgtunnel 4. Content adaptive blacklight settings 5. Focus applistener 6. Fota service 7. Gogle play services 8. Hardwarestub services 9. Input device 10. Messages 11. Facebook messenger 12. Mobile manager 13. Mobile manager services 14. Power saver 15. SVI settings 16. Weather 17. Zen choice 18. zen circle 19. Zen talk 20. ZENUI keyboard This is the main reason , our phone battery gets decreased while using or not using

  • I have this phone for over 1 year and so far i'm very happy with it,i have the 2gb ram version but for what and how i use it,it works very well. Batery life is also very good i get about 6-7 days out of it(using it in 2g mobile network mode,wireless,bluetooth,gps disabled),mainly for talking on the phone and sms messages with ocasional conection to a wireless network.

  • The worst service ever .. I had purchased laser2 ZenFone 5.5.. And with in 2 month the original charger adapter of asus is not working .. And now within 10 months the chrge frm the phone will cme return .. I don't know wht kind of poor quality product it is ..

  • Yes, my ZE550KL is updated to the newest software. For now, i just experiencing a slight battery drain problem. It still smooth and no lag but you should expect some frame drop if you open demanding games. My phone is the SD 410 variant so if you have a higher variant like SD 616 the perfomance will be good.

  • So the OS of your Asus Zenfone 2 Laser ZE550KL is already MM? But the only issue that the owner will be experiencing is just the battery? What about the performance, is there any new? No lags?

  • Currently there is no problem but you may expect your phone cannot last more than 1 day bcoz the new update seems to make battery draining faster. Depends on your phone age though, you may want to change your battery if you have use your phone more than 15 months because battery are usually wear out during that time.. Have a nice day:)

  • That is normal. Many phones even some old flagships can only use 4G LTE only in SIM 1 while the other SIM is only 2G..

  • Are you really sure you buy original phone? because mine doesn't have any problems.. As a user you must checked the phones before buying it to make sure it was not a refurbished or second-hand phone that is sealed in a new box.. Sorry to say, i have seen some people expect too much from this phone. Keep in mind this is a budget phone and after two years their tech is now aging. There are many better options like Xiaomi at this price range:/

  • Anyone else feel/have their battery loose inside the phone? Just bought mine and when I swing my phone eve just lightly, I feel it bumping inside the device.

  • I am unable to..download the volte update...how can i download.... can u plz tell me..???

  • Just discovered that one SIM slot is 3G/4G but the other is 2G. Discovered this because couldn't make or receive calls after singtel disabled its 2G network.

  • I want mobile updates and batter updates and sim slot updates

  • go to settings and check for software update

  • How to upgrade to volte hd and marshmallow

  • Hi, any issues about the latest MM update 1998? Like, battery, camera, performance, etc..,

  • thank you Jonas, already upgraded to latest firmware of MM...

  • you can skip the first release, and upgrade directly to 1988

  • install directly from android LOLLIPOP to MARSHMALLOW version 1998 through ADB from the computer

  • what are you trying to convey sir? are trying to ridicule my me? i think my message is clear...i was trying to find an answer if its ok to upgrade to latest firmware of MM from Lollipop...just want to know if i have to go through from first release of MM to the latest MM which is the 1998 version...

  • The update is from 1998? xD Wow old Android huh?

  • My camera is dark in low light..in lollolipo camera is good and colourful in dark without flash..lbit in marshmallow camera clarity changed.

  • Hi guys, is it ok to update from Lollipop to latest firmware of MM (1998)?

  • I updated my Zenfone 2 laser with Marshmallow.. No problem so far.. The battery drain is normal if you use your phone heavily. My phone easily can last two days without charge with Marshmallow. So, if phone start draining quickly just change the battery it was not expensive though..

  • ****BIG PROBLEM**** In some region zenfone laser2 not supporting JIO 4G service or not getting JIO4G SIGNAL BAR because network band 850mhz (provided by JIO NETWORK using other companies tower which provides 850mhz band) signal cannot properly catch by Asus zenfone laser 2.But other brand devices such as MOTOROLA,XIAOMI,OPPO,VIVO can catch the signal of 850mhz band and the users fully enjoying the JIO4G service.Infact 1800mhz & 2300mhz signals are not properly caught by this ASUS ZENFONE LASER 2.Therefore it shows low signal.It's irritating.

  • What is ur build no.1877

  • I updated 1998 . volte supported ..but when 4g data is on and I receive call on 2nd sim slot then internet diconnected ..this doesn't happen on my yu yunique device which is LTE HD supprted. Why this is so. In laser

  • I already update but not supported volte

  • Just download system ypdate file nd volte get automAticaly active

  • how to root zenfone 2 laser ZE550KL

  • How to update volte for zenfone 2 laser

  • When can we get nougat for ze 550kl

  • it seems that im gonna have to bring my phone to a service center...ive done everything you suggested but my problem still exists...1.) rebooting in load screen again and gain, 2.) E:can't open/asdf/recovery/last_log still exists when doing factory reset and clear cache partition in recovery mode and 3.) i cant install previous MM firmware like 1877 and 1794. But anyway, i appreciated your help.

  • RAJU why so many users complaining about there ZE550KL after they update it to marshmallow? I think I will not continue updating my phone from Lollipop to Marshmallow.

  • E:can't open/asdf/recovery/last_log

  • What type of problems did u faced in 1877?

  • I got problem in 1877 , so downgraded to 1794 and then installed 1877 and then I reinstalled 1877 . its not solved means , go to service center

  • is it the 1708? 1794? or 1877? sorry for being so pesky...im really worried about my phone sir.

  • not lolly pop , install previous version marshmallow

  • you mean to say is you installed the lollipop then installed the latest MM? or you installed the previous version of MM and then installed the latest version of MM?

  • i have received same error message , but i solved myself , i installed previous version and then i installed updated version then i did factory reset . then i installed same version , and i did factory reset , and then i booted in normal mode , and then i wiped cache partition in recovery mode. that's all , problems are solved . i don't know , whether same steps will solve your problems , try once

  • i post soon

  • i've done what you said sir...ive installed the latest firmware through sd card and after it completed installing, ive done factory reset and cleared cache partition. But when i rebooted it, the problem still persist...my phone hangs at load screen and restarts again and again...by the way, when i wipe cache in recovery mode this appears - E:can't open/asdf/recovery/last_log

  • if your phone not turned on means 1) battery not charged 2) top power button broked . 3) try to charge the phone in switched off and then reinsert the battery and try to switch on 4) if phone successfully switched on means , then do manual update through recovery mode.

  • YES with corrupted , I said you to reinstall the same firmware or higher version

  • how

  • when booted in recovery mode, i noticed that im at MM 6.0.1...does this mean that i successfully installed the MM?

  • 1) first download latest firmware file and copy to memory card . 2) go to recovery mode , do factory reset , and reboot the system 3) wait for to come to main screen to call normally. 4) switch off the phone , put the memory card (with firmwarw file, 5) switch on , go to recoverymode , apply update from sd card , choose to install and wait atleast 45 minutes , at last reboot now 6) connect the charger ,

  • my phone is getting in my nerve...i thought my phone is ok when i booted it in normal after factory reset...and i downloaded the latest MM firmware...in the middle of installing the firmware, the problem occurs again...the phone keeps on restarting again and again...it hangs up at loading screen and restarts again...is my problem called bootloop?

  • The Double tap to screen lock & unlock doesnt work with other launchers, But why? Is there any way to enable it while using other launchers?

  • remove the battery aND KEEP ONE MINUTE AND put the battery and switch on

  • if you can able to boot in to recovery mode means , 1) do wipe cache partition and reboot the system\ 2) if its booted in normal mode means , then press and hold power tab for 4 seconds you will see , boot in safemode , press ok. 3) phone will starts safemode , and uninstall one by one app 4) if you cant able to wipe cache partition , and if got error messages like mounted adsf means 5) reinstall the latest firmware by ( downloaded new zip file from asus support website ) 6) reboot the system , wait for atleast 45 minutes to complete installation and rebooting .

  • asus is concentrating to zenfone 3 laser

  • how to off my asus phone..my phone is hang only

  • Cause they are lazy////

  • Hi , all Asus phones have the same problem with the battery since i already have Zenfone 4 and Zenfone 2 and Asus K00S and Zenfone 3 , So don't worry about the battery problems.

  • Just hold power button for 5 seconds untill it shows a popup ,long tap power off button it will shows a confirmation msg just assent it nd u will boot into safe mode

  • how do i boot in safe mode even if your phone is not turned on? though i can boot it in recovery mode, but i dont know how to boot in safe mode.

  • Why asus is not releasing imptoved version of 1998 even after 2 months?

  • power banks alos having same battery backup , if we connect to phone .

  • battery drains happened from the second release of marshmallow . I found one first release version 1615 version had much better battery backup , but it was taken back and released the same version after fifteen days. from then all versions having battery drains , but some how we can increase the battery backup

  • I think, , your phone operating system corrupted by some applications and by the malwares . so do update firmware by reinstalling same firmware once again.

  • Bro thats why i hvnt updated it yet i think it is marketing strategy of asus to force customers to buy power banks...😁😁😁

  • I have visit zen talk and found there are, many more zengone 2 laser ze550kl users who updated firmware 1998 and facing same battery draining issue as I. Even they all do factory reset cache clear battery caliberation ..but nothing effective. And asus is saying they will see

  • I have a huge problem, i think my phone broke. The problem occurred when i restarted my phone to fix my signal problem on my sim. When my phone starts to load screen, it stops and restarts again. And the problem still exist after i booted my phone to recovery mode and cleared cache partition and even when i restored factory setting. Literally my phone cant be opened. please help me with my problem. Thank you.

  • Ok bro I will

  • Thank you Raju for your reply. Anyway, ive done recovery mode and wiped cache partition and restart the phone but the problem is still there, im stuck at loading screen and my phone still restarts. Also, how do i boot my phone in safemode when my phone keeps on restarting? stuck up at loading screen? it literally wont turn on.

  • at last , try to do factory reset . bt I am not getting those problems in my phone , as you said before

  • Bro I did all these steps. Battery from 100-75 percent drain very fast .in just 40 minutes (100-93% in 10 minute phone use ) remaining i23% in 30 minutes

  • after completing 3rd calibration , do un installations and update all the installed applications . enable super boost deny all the applications from auto starting install Kaspersky internet security reduce display brightness enable proximity sernsor

  • yes upgrade

  • Ok bro I will uninstall maximum possible, downloaded apps but preinstalled apps you listed I had, already uninstalled . those apps unable to unistall I disabled them. . Will reply you soon . moreover 3 rd cycle of battery caliberation is about to conplete

  • thank you sir for your help...i've done recovery mode and wiped cache partition but my phone is still restarting... and how do i boot my phone in safemode? and what preloaded applications shoul i uninstall?

  • Thanks RAJU. But for your opinion, is it okay if I need to upgrade it or not?

  • allow the application MEDIA to access internet ,to downloade applications from google play store if you not enabled the MEDIA , you cant download any apps

  • pros 1) Quadrooter infections are solved 2) some preinstalled applications are removed by asus 3) some preinstalled applications can be uninstalled by the users little bit battery drains problems 4) new zenUI has been improved 5) doze mode has been added 6) charging time is decreased from 3hours 20 minutes to 3 hours cons 1) guest user has removed 2) creating of multiple accounts are removed 3) installing of applications in memory card has removed 4) moving applications datas from internal memory to memory card has been removed 5) little bit battery drains problems 6) asus email client removed 7) asus messaging app removed and waste. 8) asus calendar removed

  • 1) go to recovery mode , do wipe cache partition and restart the phone. in lollypop version . 2) there is a QUADROOTER GRAPHICS infections are there , its affected 900 million android users only SNAPRAGON processors. 3) boot the phone in safemode and uninstall the some downloaded applications and some preloaded applications if possible, 4) once yur phone ha s solved the restarting problem , after that update to marshmallow v 6.0. 1 to solve quadrooter infections

  • I allowed the following applications to connect internet without my knowledge and remaining all the applications are denied to access internet appmanager appupdater captiveportal login Cerberus chrome DMclient dailyhunt Device health Digital media service ( recommended ) facebook facebook app manager Gmail ( recommended ) Google contacts sync ( recommended ) google play store ( recommended ) Google services ( recommended ) Kaspersky internet security ( recommended ) facebook Lite M-kavach ( recommended ) Google messages ( recommended ) My airtel ( recommended ) Opera mini beta prey ( recommended ) Shareit ( recommended wifi only ) Sygic ( recommended ) if you need offline map with searching places Whatsapp i am not using the following applications regularly , so i will uninstall the applications , I install only when I order the product with discount . Ebay Flipkart Amazon india reply to me

  • yes I have all the applications except ( ai keyboard plu and plugin , and another app which is money ) 1) I analysised for Trojans , viruses , none of the applications are infected . 2) I found aslight hanging problems , when I open two applications aftered installed . 3) ram usage is increased ffrom 1.4GB to 1. 9GB 4) 2 GB internal space is occupied by applications. 5) free recharge , earn charge applications are advertising apps with downloading other applications with eating lots of data MB from internet pack. 6) many applications are fully wasted and its takes much battery powers from the battery . 7) I think you having much crazy about installing applications with less than 2GB ram space. 8) I recommend you to uninstall applications you were downloaded , and some preinstalled applications are also capable of uninstalling . 9) do uninstall the applications and gets much amount of free ram . 10) use asus mobile manager , enable super boost by selecting all boxes. 11) use asus auto start manager , deny all the applications from downloaded and preinstalled category. 12) enable only antivirus or internet security application from auto starting. 13) use asus mobile manager , enable data usage , untick check boxes for few downloaded applications . 14) the following applications are uninstalled 2face ABC launcher ai.type emojj plugins ai. Type keyboard plus Alive, Allo, Amazon shopping, basic day dreams, Bbbler actor, Black hole , Blackmart, Asus browser Asus calender, cam scanner full version, clean master, cm security, Degoo google docs earn talktime, MP3 VIDEO CONVERTOR miNi movie mmx hill climber, mp3 video converter, Mx player pro, My backup pro, offline dictionary pro, PC link, Prisma, S-photo editor, sensor guru, Slide joy, UC browser, Ways 2 sms, Whats apl, whats call,

  • yes your battery will definitely gets improved after calibrating

  • I have a problem...after i restarted my phone...my phone hangs up at loading screen and restarts again...by the way, my phone is still in Lollipop...

  • Raju...please nform that is asus zenfone 2 laser ze550kl is going to get the nougat?? do u have any news??

  • Bro one more query, when I caliberate battery as you said , Can I improve battery performance

  • Bro, I am also using marshmello .thanx for supporting .take your time to analyse

  • 2gb /16 gb

  • No I, did, step, by step

  • Hi, pls describe to me what are the benefits in upgrading the software of this phone Asus Zenfone 2 Laser ZE550KL 3GB from Lollipop to Marshmallow? And is there cons and pros for doing the upgrade? Pls comment based on your knowledge. Thank You! - Ph

  • Mine is 1998 version but still now not supporting volte.. pls guys help me to solve this

  • tell me how much ram version , your phone has like 2gb ram /16gb rom like 3gb ram /16gb rom I am using 3gb ram version

  • THANKS FOR THE list , many applications are not in installed in my phone , today I will insþall one by one app, I recheck those apps malwares or give me some time . today I will install one by one and I recheck all the apps ,, its related to malwares , Trojans and some thing else . give me two days time to analysis. more over I am using marshmallow 1998 version.

  • Bro i send you list of apps that I have installed in, my devuce, and i want to mention here that in lollipop version i have 10 extra apps but only 1-2% battery drains in 6 hr standby mode with data and everthing closed. List is as follows: 2face, ABC launcher ai.type emojj plugins ai. Type keyboard plus Alive, Allo, Amazon shopping, android system, android system web view, ANT HAL service, App manager App updater, Asus As, asus calling updater, asus cover , asus package installer, asus system web viewer, asus UI Asus zenUI pc suit, audio wizard, basic day dreams, Bbbler actor, Black hole , Blackmart, browser, bubbles, calculator, calender, google calender, camera , cam scanner full version, chrome, clean master, clock, clean master s- key, cm security, contacts, degoo, do it later, Docs, documents, download manager, , downloads, drive, drive activator, earn talktime, easy mode, exchange service, external storage, facebook, file manager, flikk, Flipkart, fm radio, free recharge, fresh green, gallery, G-mail, google apps google play games , google play store , google play movies and tv, google play service, greenify, Hangouts, hello english, image shrink, instagram, jio jinema , jio tv , my jio, just music, kids mode, kik, laser ruler maps, facebook messenger, Mini movie, mmx hill climber, mp3 video converter, Mx player pro, My asus cervice center My backup pro, offline dictionary pro, Paytm, PC link, Photo collage, photos, Prisma, S-photo editor, sensor guru, Share it, Slide joy, UC browser, Ways 2 sms, Whats apl, whats call, you tube, zen-circle Zen-phone care, zen UI keyboard, Zen UI launcher

  • list all the applications those are installed in currently . paste a list here

  • after automatically switchoff phone , and try to switch on , phone starts and stays one minute , it again gets switched off , and then it wont power on . now you can starts first circle , keep the switched off condition , charge it untill 100 % or green led comes . remove the charger , use the phone without charging in middle and until comes to 100% empty. and then make sure it should not power on , the battery power should empty. this complete one cycle. l

  • Ok bro i will complete these 3 cycles but i have one query that ,when my phone automatically switch off at 0% and then i connect charger to fully charge phone, can i switch on phone in between charging process or should restart it after fully charged(when green light glow up)

  • you are wrong ,not every android phone needs to be charged twice a day. 1) charging depends upon using the phone with background applications and the location services enabled. 2) depends upon heavy applications most eats battery power . 3) 50% customized os version also depends from the manufacturer side. 4) depends upon preinstalled bloatwares also. 5) not updating proper updates of the applications 6) not updating latest system firmware 7) not done battery calibration

  • in my area or place , there is no 4G or JIO volte , so I cant comment on experience on 4G

  • do battery calibration technique . after major firmware updates , our phone os and the battery needs to be modify . 1) use the phone fully until comes to 0% and try to switch on , if phone does power up , proceed to next step. 2) connect the charger in to phone and wall socket ., keep charging until comes to 100% and green light comes on display. 3) remove the charger , use the phone fully without charging until comes to 0% , keep them, to switch off automatically , and mak e sure , phone does not power up ,after pressing power button. 4) now it completes one cycle , again we must do two more times as I said before . 5) after you completed three cycles , you battery modified according to latest os version . reply to me with feedback

  • 1) its not normal according to me . 2) 2% battery drains in six hours , in stand by mode , with mobile data on , location on , browser opened , but mobile not in used 3) your phone may have some compromised applications to eat your phone battery . 4) I have installed 30 extra applications , I don't have severe battery drains problems . 5) I want to verify your phone applications , please list all the applications having in your phone including system preloaded applications . do like these .settings --- apps -- 3 dots -- show system . you will all the apps. reply

  • I didnt updated yet one thing u should rememver that every android phn needs to be charged 2 times in a day irrespective of the fact that how much bigger the battery or how many apps installed in it...

  • Bro are you facing the same problem with volte?

  • Bro it is normal bcs voltes continuosly use ur battery even in stanby mode but it is better than 1708 bcs in that ur phn got completly dicharged in just 8 hours

  • Bro i wipe clear cache in recovery mode. Initially my battery backup was ok but from yesterday battery draining very fast while on screen on 4g net and also on standby mode All uninstall maximum possible preloaded apps and optimised other apps using greenify app. But battery drained 8% overnigt(in 10 hours) in standby mode. Moreover on screen battery backup is also decreased( 1% battery drain on sreen 4g chatting).i have 48 downloaded apps in my phone (less than lollipop version') Is it normal according to you.

  • No i did fota step by step

  • Hi sir as u know that my version is lollipop now i want to update it to 1998 now pls tell me do i update it in sequence or just download 1998 and install it?would it cause any problem?

  • go to recovery mode , do wipe clear cache

  • You can download 1794,1877,1943, and 1998 version's firmware update by just going asus website.

  • Do u update it from direct lollipop to 1998 marshhmallow

  • Bro now i checked again same problm facing in safe mode

  • Bro thereis no problem with volte in safe mode ...i also installed kespersky and scan my device .all apps are safe .now tell me gow to fix or recognize the app causing problem with volte. Actually problem comes when i restart my device or when i shif 4g network from idea to jio . In these case volte doesn't work fpr 4-5-10 Minutes and the reappear automatically..

  • No hanging issue and 5 hours battery backup 100-0 % on continuous 4g internet browsing

  • Bro pls tell me do u face any hanging issue or battery draing issue in standby mode and approximtely how many hours of battery backup u r getting now bcs i m also thinking of updating it to 1998pls bro

  • boot the phone in safemode , and recheck volte problems ,if it s working good in safe mode means , then the problems caused by third party downloaded applications .

  • Bro i have update to 1998 FOTA but when i restart phone volte sighn reappear after 5-6 minutes.why this is so?

  • Dont do it. Bro it will cause the same problem instead of 1708 u should 8nstall 1794 or higher versions bcs 1708 is a buggy update

  • see youtube videos for manual updating

  • correct bro, they provide regular updated as compare to other brands. hope to get nougat soon..

  • I bought it in Taiwan and use it in Macedonia (Europe). Works great, little slow but stabile. It updated to Android 6.0.1 OTA. It only frizzed once in 1,5 years. Flip cover works fine and it protects the phone. Asus gives great software support. I recommend it.

  • Sir please explain me detailed process to update formware because i have never update firmware manually before.

  • 1) 1708 does not support volte. 2) slight battery drains issues are in marshmallow ,its kernel problems and preloaded apps problems . 3) you must uninstall some preloaded applications , downloaded , applications ram boosters , cleaners extra ., it takes too much ram and runs continuously background without our knowledge . 4) sit calm and find which are applications are uninstalled , make a list and proceed. it solves some battery drains. 5) some system applications are started background , and takes power from battery , so we cant do any changes to system apps , but use asus auto start manager , deny all the applications including preloaded ad downloaded . 6) install Kaspersky internet security fro android and scan full device and active premium version for less than rupees 175 buy from google play. 7) volte supported firmware from 1877 onwards see below website asus indian download website 8) I recommend you to install latest firmware 1998 to reduce battery drains ( not fully reduced ) and its increased charging time . good luck

  • Raju ji please guide me in regards of firmware update I have zenfone 2laser 550kl I had updated my android version to marshmello by OTA when it came first time , but then i had to downgrade it to lollilop because of battery draining issue. Now am getting WW_user_21.40.1220.1708_20160621(1,057.64mb) update . I want to know should i do this update . Does thus update support jio volte network to do normal call and any battery draining issue with this update when compared to lollipop.? Please guide me .because i don't want to harrase .

  • 1) from when on wards problems happened ? 2) did you made recent changes ? 3) which sensor is not working ? 4) clear wipe cache partition in recovery mode 5) try to boot the phone in safemode? 6) backup the applications using app extraction application and then uninstall recently installed apps.

  • Sensor is not working...Any Suggestion ?

  • in india ,only two variants are available with model ASUS_Z00LD 1) 2GB RAM WITH 16GB ROM 2) 3GB RAM WITH 16GB ROM . above phones are manufactured made in china and india please check your model number and manufactured country . I think you may be using zd551kl

  • Yeah I know but in the market there are only two variants: the 16gb, 2gb ram and the 32gb, 3gb ram So how is mine 32gb but 2gb ram?

  • every phones may hangs ,because of many apps and services are running background without our knowledge , so I customized the background running apps , not to hang . I never keep any videos , documents , songs , and photos not totally morethan 50 MB . I uninstalled built in applications ( some ) and updated all aplications and downloaded applications to. I have Kaspersky internet security for real time viruses , Trojans removing . I not got experienced in hanging . hanging application is UC BROWSER MINI ,its hangs

  • And did u faced any problem in 1877 im asking bcs my phone is showing for update to 1877 and i hv read many comments of hanging device in build no 1877 just last query pls answer..

  • 21.40.122.1998_210161230 baseband 2025101_10.00.0-160509 battery charging time was reduced when compare to second release marshmallow. till now no problems

  • Whats ur build no now is it 1998?any bugs or issue faced by u so far?

  • Hii everyone last time i update it to build no 1708 and after that i was not able to install any further update in it thats why i go to servuce center and downgrade it to lollipop now it is showing for update to 1877 now i want to know if i update it to 1877 and would i will able to install 1943 and 1998 and further update in it bcs currently my buld no is of lollipop 1.17.40.1737??? Pls help me asus is making us fool

  • I also experienced sameþhing , update wont shown in phone. more over I never went to service center. I never doqwngraded to lollypop . yes you can install manually , before installing , backup all contacts and videos , songs , pics efc, good luck I hope all problems may be solved , my phone is always with latest updates including firmware.

  • go to settings- about--hardware information tab you will all informations about phone

  • Hii everyone last time i update it to build no 1708 and after that i was not able to install any further update in it thats why i go to servuce center and downgrade it to lollipop now it is showing for update to 1877 now i want to know if i update it to 1877 and 1998 would i will able to install 1943 and further update in it bcs currently my buld no is of lollipop 1.17.40.1737???

  • How is it that my zenfone 2 laser ze550kl is 32gb, 2gb ram ?!

  • settings --zen motion - disable touch gesture settings --zen motion - disable motion gesture boot the phone in safe mode and recheck it

  • I got this phone and it is not only me who is experiencing this issue i will not change handset if this will be fixed. The middle straight line of the screen is having a ghost touch issue and ive seen some cux who are experiencing this thing. Just wanted you to know that we've been replacing the Touchscreen and LCD of the device but it is still the same thing. I don't know if this is a software issue already?

  • update to latest firmware , you will get volte

  • update mobile support volte or not

  • I have this phone. and run very well. not lag.

  • 1) I think , in your phone , many applications are running background and many applications are opened by you or by malwares . 2) so boot the phone in safemode , recheck the problems 3) scan for the viruses , malwares , Trojans in phone ,download an d install Kaspersky , use it for free lifetime with some features ,try premium version for 7 days . use mobile mamnger to kill all the applications . 4) in my mobile ,1.25 GB ram is always free to work properly ,I maintained fully .

  • asphalt 8 airborne supported in 3gb version , but other game I not downloaded , real racing 3 is awesome , fully supported

  • Very very worst phone i have ever seen. Massive screen lagging..

  • Is zenfone 2 leser is supports gangstar vagas and asphalt 8 airbone??

  • 1) your network service provider must have network access to 3G or 4G tower. 1a) settings --more --mobile networks ----network operators --=search networks --find your sim card networks -- click registered . restart the phone after 2 minutes 2) make sure you inserted 3G or 4G compatible sim cards 3) call to customer care , and the correct internet access point and configure the correct settings in your phone .and enable that point in phone . 4) keep the preferred network as 2G/3G/4G inn 1st sim and 2G in 2nd sim 5) to use VOLTE , enable volte in network settings and baseband should be 2025101_160509. 6) restart the mobile and browse the internet. 7) boot the phone in safemode and browse the internet 8) settings --- backup& reset --network settigs reset --choose sim card- reset settings.

  • i have also same problem 3gand4g internet not happening

  • in crowded may be possible

  • 3gb ram version phone directly connects jio update ,but 3gb ram version I don't know,so go to service centre ask manual update

  • so crowded rooms, malls or new on tv has no problem? Still can hear ringing effectively? What about speaker mode for calls?

  • my phone has same kernel and build as you said but different baseband. please advice me for change of baseband.

  • 32gb rom is there , model is zenfone selfie with front 13mp and back 13mp with 6inch display , you can check with below website for technical specifications you can hear the sound with adjusting the full volume with good mp3 or wav

  • jio should be worked with this base band 2025101_10.0.0_160509 and the kernel should be 3.10.49-gc5ef495 and build should be 21.40.1220.1998_20161230 so first update latest system firmware to the phone by FOTA or by offline manually .

  • sound quality is normal, but you can extend volume ,by built in audio manager . you can hear the sound , when you keep in pocket , but keep the volume full sound mode

  • Praw, How's d sound quality? Can u hear it ringing when in pocket? In loud speakers mode can u hear d other person good enough?

  • i have purchased it via flipkart but i am unable to call via jio sim instead of selecting volte option unfortunately baseband is 202c .how can one know about baseband before purchase. now what can I do?

  • i am planning to get phone with 32b inbuilt memory. I want to know that if the phone is kept in pocket then we can hear the ringtone. What are the other alternatives to this phone in similar price range?

  • Raju, Can you advise me how are speakers and sound quality? is it loud? Or if i keep in pocket i wont hear it?

  • 1) go to settings --apps--3 dots- --show system-- settings , clear cache and data 2) go to settings --apps--3 dots- --show system-- zenui lancher clear cache and data . 3) boot the phone in safe mode , and recheck it then restart the phone. and see , problems are fixed or not 4) go to recovery mode , wipe cache partition and reboot the system

  • battery drains some thing fast

  • 1) volume of loud speaker is normal only . 2) volume of ear piece is normal , so it does not affect our ears. 3) you cant change rom , because there is a recovery rom also built in , so we cant , 4) only 16GB harddisk rom is built in , 8.20GB free space you will getting for user usage after updating all the built in softwares . 5) you can do rooting , but lots of disadvantages. it will usefull for hackers attack 6) 128GB memory card supported 7) built in 43 languages are available .

  • 1) go to settings --apps--3 dots- --show system-- settings , clear cache and data 2) go to settings --apps--3 dots- --show system-- zenui lancher clear cache and data . 3) boot the phone in safe mode , and recheck it then restart the phone. and see , problems are fixed or not 4) go to recovery mode , wipe cache partition and reboot the system

  • Hi friends, Please urgently tell me , how is the sound of this phone, is it very loud? (I'm talking about loud speakers) What about rom, can we change to worldwide rom or any country rom, no issues?

  • Ain't working recent app key & home button ,above notification panel since last 18 hrs what do I do # thanks in advance

  • go to settings --more --mobile networks --choose preferred network type as 2g/3g/4g

  • still in my mind , I don't thinking of buying non removable battery phones .

  • go to settings --zen motion - disable touch gesture , motion gesture go to settings -- easy mode --disable restart in safe mode .recheck the problems

  • today zenfone 3s max is launching in India...this phone is out of box nougat...i just searched ideos on youtube about this phone's nougat...asus really done good job on its notification bar,quick settings,notification control, and settings alo in nougat...but no huge changes in zenui. but asus neeed to update the app drawer opening style and app opening animation...its too old and boring also

  • I have purchased Asus Zen phone 2 lazer on 10.11.2015, but right touch pad from top to bottom are not functioning. I please advise

  • lets see what's the asu's should take decision about nougat update

  • this phone processor already supported and the asus already released the supported firmware for VOLTE. your phone baseband version must be 2025101_10.0.0_160509

  • Hi raju..plz help me ...Asus zenfone 2 laser ze550kl ...support volte

  • but according to many sites ..hey are saying zenfone 550kl will get the update..dont know when..lets see

  • May be you are right. Because Zenfone 5 comes with Jelly Bean 4.3 and it got kitkat n lollipop. so lets hope zenfone 2 laser 550KL will get Nougat update..

  • 1) really I don't know about nougat update this phone , 2) moreover customer care also not aware about this new update ,so we cant judge this, 3) but according to Google android policy , every oem manufacturers should release updates up to two years from the initial phone released date. 4) this phone released on august 2015 , I hope this phone gets nougat , because two years are not expired.

  • raju please say ...is android nougat update is coming for zenfone ze550kl?? please reply raju

  • 1) I also received same errors after clearing the cache partition in recovery mode . 2) call forwarding feature and the additional settings are both should be supported by network operator and sim card and the operating system . 3) so please insert the sim card in other smartphones and re check it , I don't hav e any other smartphones , so I cant do that. 4) for going to recovery mode , do the following steps a) switch off the phone b) press and the volume down button and press power button ,wait 2 seconds , you will hear vibration sound , soon release both he keys , c) now you will see recovery mode . d) wipe cache partition . e) reboot the system now .

  • I'm getting network or SIM card error while selecting call forwarding and additional call settings. I found that this issue could be resolved after clearing cache partition.. But I'm not able to enter to recovery mode by following the steps given.. It just displays fastboot mode.. Doesn't show any option to enter to recovery mode. Pressing volume key also doesn't change the mode.. Pls suggest a resolution

  • Thanks, I will try that.

  • that means , phone os is corrupted , you must update the system firmware by with manually same version or update version . charge the phone at least 90% and then do below process . 1) go to recovery mode , do wipe cache partition and then reboot now , 2) see iif the problems solved , if not means 3) go to recovery mode , apply update from sd card , wait for at least 15 minutes to complete and then reboot now. 4) wait for at least 45 minutes to complete the installation to come menu display 5) if not problems solved means , you must do hardware reset ,mso go to recovery mode , do wipe data/factory reset , wait for 30 seconds , to complete. 6) reboot the phone , wait at least 45 minutes to complete the process , to get welcome screen to use as first time phone setup .

  • Hi I need your help, my phone is just doing boot loop, any recommendations ? thank you

  • my phone is just boot looping, please help

  • 1) I am very happy to say asus provides OFFLINE SYSTEM FIRMWARE ROM files directly to all zenfone users to the respective models in the separate support website . 2)I have checked with other phone manufactures , they wont provide rom files ,instead they provide windows update software to install first in computer and then connect the phone using usb debugging and then checking new update file process , if new update found , and software try to download the files and then it will install . 3) while installing the firmware process , in middle if the computer shutdown means , the phone gets dead or unusable to us , only the way to going to service center , and asking to flashing the system firmware file . 4) that's why I am saying ASUS gives us facility to directly download files , and whenever we need we do flash by ourself . This method , does not void the warranty of asus . 5) Moreover asus provides the source codes for respective system firmwares , so we can modify the firmware before installing and after modification , we reinstall the OS. any queries

  • 1) connect the charger make sure it should be charged atleast 80% and switch off the phone and remove the battery ,keep 10 minutes , reinsert the battery and switch on it 2) actuall time taken is 46 seconds to get menu display after power on 3) go to recovery mode ,do WIPE CACHE PARTITION and then reboot now , if problems solved means , leave off 4) goto recovery mode ,and see the firmware software installe don the phone like MMB29P.WW_user_21.40.1220.1998_20161230 or any other similar number 5) or take the photo from oþher phone 6) go to below weblink 7) find the latest firmware version and download the firmware to computer 8) latest is WW_user_21.40.1220.1998_20161230 , copy the zipfile to root of the memory card , switch off the phone and put in phone and goto recovery mode , 9) click apply update from sd card , click ok , ,wait for atlaset 30 minutes to complete the update process 10) if you see update success means , reboot now , wait for atleast 30 minutes to complete all process.

  • 3gand4g internet is not happening in my asus ZenFone2 Laser

  • i have one problem with my asus zenfone laser 2, power on time the phone doesn't respond i dont know what will do, i consult one shop they said the phone software is disoder thats the problem, any chance of this case, please helpe me give one suggestion

  • i have one problem with my asus zenfone laser 2, power on time the phone doesn't respond i dont know what will do, i consult one shop they said the phone software is disoder thats the problem, any chance of this case, please helpe me give one suggestion

  • 1) according to me this phone is good , it depends upon , how we utilize the phone for best performance . 2) I never got auto shutdown problems from 24-1-2016 onwards , manufactured in china 3 ) every phone gets heat , because we use 3d games to play and hd videos to see, 4) I recommend to buy 3gb ram version 5) always keep up to dated os with all applications , so no auto restart 6 keep free internal device storage as minimum free should be 4.70GB . 7) install good internet security software ( like Kaspersky or g data ) 8) for slow browsing , depends upon , network and the slow browser , 9) delete cache partition in recovery mode , delete cookies and delete caches in browser . 10 ) delete thumbnails cache datas in DCIM folder that's it

  • 1) according to me this phone is good , it depends yupon , how we utilize the phone for best performance . 2) I never got auto shutdown problems from 24-1-2016 onwards , manufactured in china 3 ) every phone gets heat , because we use 3d games to play and hd videos to see, 4) I recommend to buy 3gb ram version 5) use china manufactured phone 6) in india , asus have factory in Andhra Pradesh , , I checked that moblile , it gets hanged because of improper usage an d improper installed android OS . 7) I always keep up to dated os with all applications , so no autoretart 8) keep free internal device storage as minimum free should be 4.70GB . 9) install good internet security software ( like Kaspersky or g data ) that's it

  • The phone is okay for the price,the specs is good,the battery life is okay,the autoshut down function is a hassle but it only protect the phone if the ram is almost full that is my analysis,3G ram with 32G for the price is good with marshmallow update

  • My experience using this phone since end of 2015, this phone not good..always restart n heating problems..when playing game or surf internet too long, phone will be hang n cannot continued

  • Im planning to buy this phone Zenfone 2 Laser ZE550KL !! would you advice me to buy this phone or not ? If not then why ?? what are the problems on this phone ?? I'll be waiting for your suggestions and opinions Thanks ....!!

  • if you wish to install twrp so you can back up your stock rom, you need to be rooted first and unlock your bootloader, check this link if it helps

  • Volte problem

  • OK.. Thanks a lot Raju...

  • go to recovery mode , do wipe cache partition . reboot system .

  • plzzz suggest me what 2 do ...my laser got bootloop....what should i do

  • every phone after upgrading to next os , it gives some issues . this mobile gives mic problem and battery draining problems. without upgrading marshmallow , you wont get volte.

  • Hi Raju, Thanks a lot for giving all the software details what I asked including the link. Just one doubt, My phone runs on 5.0.2 Android OS to Marshmallow bcoz I don't want to upgrade to Marshmallow as some months back my friend complained some serious concerns after upgrading to Marshmallow. 1)Has the Upgrade to Marshmallow become stable now without any issues r still getting issues. 2) Or can I get an update only for Volte without upgrading to Marshmallow. Thanks.

  • Don't buy this phone. There are much better phones in market or better wait till next month's WMC. I own this phone and I myself planning to buy new phones with better processor, ram and bigger internal storage(65Gb).

  • LATEST firmware is 21.40.1220.1998 latest baseband version is 2025101c_10.0.0_160509 latest kernel is 3.10.49-gc5ef495 and the system firmware is 1.64GB zip file here is the direct link marshmallow 6th release version above link contains 1) 21.40.1220.1615 2) 21.40.1220.1708 3) 21.40.1220.1794 4) 21.40.1220.1877 5) 21.40.1220.1943 6) 21.40.1220.1998

  • Hi Raju, Thanks for ur reply. But If I update to latest firmware will it upgrade to Marshmallow. And can u please say me What is the latest firmware update and it's size and if possible can u please give me the link. Thank u.

  • this phone has 5MP selfffie only, but few other phones have 13mp

  • yes you can buy 3gb version , but buy from asus execlusive showrooms offline

  • base band is too old,so update latest system ffirrmwre , to get volte .

  • I want to buy this phone ! Can i buy this phone or not ? If not then why ?? Is any problem with this phone ??

  • I'm planning to buy this phone Zenfone 2 Laser ZE550KL . please give me some advise if the phone really works good, or suggest me other smartphones that is good for selfies and fast data connection . THANKS

  • Hi Raju.MSC, I have Asus Zenfone 2 laser ZE550KL 2GB Ram Variant phone and it's Android Version is 5.0.2.Recently I took Jio sim my phone is not supporting Volte and I need Volte update but I dont want to update it to marshmallow as many said they are facing some issues on updating to marshmallow. Is there any possibility to get Volte update without updating to marshmallow. If so, Can u please help me how to get it. I am giving the Software Information Of my phone below. Will be very thankful if u can Plz check it and help me ASAP. Baseband Version: 202c10_11.1.0_160304 Build Number: LRX22G.WW_user_1.17.40.1531_20160428 044030520_201505210103 010000000000 Thanks a lot.

  • Not support volte

  • Update your system to the lastest version available and you would be able to make voLTE calls. Asus have fixed this issue in their latest firmware version.

  • Hi Raju. MSC, I have Asus Zenfone2 Laser ZE550KL of 2gb Ram with Android Version 5.0.2.I took Jio SIM and I need an Volte update for my phone. I am giving the software information of my phone . I Dunt know much and so giving all the software details. Plz check and help me. BaseBand Version: 202c10_11.1. 0_160304 Kernel version: 3.10.49-gbd546bc 1.17.40.1 531#1 Thu Apr 28 1:38:16 CST 2016 Build Number: LRX22G.WW_ user _1.17.40.1531_20160428 044030520_201505210103 0010000000000 Shall be very grateful if u can help me. Thanks.

  • not rooted , I know the draw backs of rooting , so no chance. I never do that but in my mind , I was thinking to design os ,that should be compatible to all the models ir respectttive of processors and graphics , like how we are using windows 7 and windows 10

  • actually it takes time atleast 30 minutes to come welcome screen . 1`) go to recovery mode ,m do wipe cache partition 2 ) reboot the system 3) wait 30 minutes it does not solves means , 1) download latest firmware from 2) its 1.6GB file and copy to memory card and go to recovery mode 3) apply update from sd card , and wait to complete to install , keep connecting the charger to phone 4) ddo wipe cache partition and reboot the system 5) wait atleast 45 minutes to complete

  • Dear Raju recently I'm buy zenfone max zc550kl handset. I have a system update after finishing update but not on my phone. I mean my phone appears Asus logo (Asus in search of incredible). It was stuck. Not open(on) my phone. What happened I don't know. I do factory reset but not use. The logo appears here but phone is not open(on). What can I do friend. Please suggest me and any idea please give me a solution urgent. My first phone is laser zc550kl it was fine but, next is this max but it was very disappointing. Please help me.......

  • install 21.40,1220.1998

  • install 21.40,1220.1998

  • I am using ze550kl 2GB ram.. my software version ww21.40.1220.1877.. my handset doesn't support VoLTE.. also there is no option for enhanced LTE mode in settings-->mobile networks

  • 1) disable blue light filter 2) settings--display --brightness level --remove mark in auto brightness . 3) settings--display --brightness level --slide the ball to bright point. restart the phone and check it again 4) go to safe mode , and check the brightness again .

  • I am facing a screen brightness issue even though my brightness level is maximum, not able to see anything on the screen, please somebody help me.

  • have you rooted your phone and deleted pre-installed apps not needed? have you installed twrp?if yes any link on compatible twrp versions for laser 5.5s thanks

  • I am already using snapdragon 615 , 3gb ram model from January 2016 onwards

  • Hi all, I am facing an issue in ze550kl model, I am not able see anything in my phone, although my screen brightness is full phone screen is completely dark, please help me.

  • the new asus zenfone 2 laser 5.5s (ze550kl) has the snapdragon 615 with 3gb ram, an upgrade to zenfone 2 laser

  • but this model also comes with Snapdragon 410 with adreno 306 GPU 2GB ram and 16GB rom

  • really sorry , I don't know about solution

  • YES you can buy . but think before buying below aspects 1) no headphone 2) 16GB rom only 3) many bloatwares installed and some were uninstall and some never to do 4) lacks fingerprint 5) battery only 3000 mAH 6 ) dpi is 274 7) resolution 1280x720 8) in marshmallow only one can connect 4G 9) booting time 46 seconds 10) charging time 3 hours 15 minutes with 7.1W charger 11) system reserved space is 5.20GB hidden mode ( useless) 12) 10.8GB is usable for users any queries

  • 1)many asus service centers are stayed faraway from customers place . 2)moreover service centers are situated in big mnain cities only. 3)my place is situated 100 kilometres from Bangalore city , SO I do service ( only software ) myself. I cant go there and come to my home , it takes 6 hours journey for 2 trips . 4)my opinion is at first users should try to solve softwares problems themselves . 5) even I also faced problems for error installing system firmware updates in past updates , but in 1794 problems are solved with 1877 . any queries

  • whatsapp plus is not an official wahtsapp.inc so beware of duplicate aplication

  • formatted of hard disk is too much risk . there are many ways to clean viruses without formatting of os . 1) use Kaspersky virus removal tool , irts comes in iso file , after downloading file , write in CD using IMGBURN software . 2) boot the computer with Kaspersky virus removal cd , after logs in just enable internet connection and then update the databases , once finished updating , do full scan with deep mode settings in application, leave for computer for 3 or 4 hours , it depends upon full capacity of the harddisk . 3) once found the viruses and Trojans or other malwares, it will ask to delete , give conform to delete and then reboot by normal mode . 4) connect to internet ,, download "" adw cleaner "" and just run the application with administrative rights , and check all the optaions , choose data bases from server , click full scan , and wait for the results , onvce it detects malwares files in computer means , see the files and folders are vulnerable and just do delete

  • downloading failed comes in many reasons. a) in between , network has been disconnected b) wifi turned off c) less sufficient free space in device memory. d) built in download manager app is corrupted e) currently installed os is corrupted by malwares . solutions :: 1) uninstall many applications which are not usefull . 2) move videos songs photos , documents from device memory to memory card . 3) move the contents of whatsapp folders and share it folders to memory card . 4) delete files and folders in Bluetooth folders . 5) many folders and their contents are residing in android folder , so find them and delete them ( before deleting just do copy files to memory card 6) go to settings --- storage -- clear cache data 7) go to recovery mode , wipe cache partition and reboot. 8) use high speed internet connection .

  • because in your computer registry settings are configured to format , whenever insert the plug n play devices .these settings are modifies by Trojans or by malwares or by batch files . so check your phone in other computers and just see . solutions ::; turn off auto play devices in windows computer in group policy editor . search in internet

  • yes you are right , it depends upon how we using it

  • not all asus phones are hanging . it depends upon no of applications are installed and running background ,because of less free space in device rom ANDS less free ram . uninstall some applications move videos , photos and songs to memory card , and see it

  • yes , update it improves

  • update it

  • on 10-1-201 7 , ASUS released new systemn firmware 21.40.1220.1948_20161230 The following problems are fixed in this update a).Support India SOS call b) .Fix Security issue c).Improve performance updating methods 1 ) by through FOTA its 41.8MB 2) by manual update 1.64GB file direct download link for 1948 is 1.64GB any queries

  • Your PC has a virus in the usb connection. I used to face this problem too until i formatted my pc.

  • Download WhatsAppplus

  • How can i keep unread whats app all the time?

  • Dear all Plz dont try to update from your end plz give it any asus service centre with in an hours they will update ur latest volte update.

  • Recently My Phone Asus Zenfone 2 Laser had a problem , It will automatically format when i plugged into the computer , it happened 4 times ,. Anyone knows why ?

  • Buddy...how do i get that volte? I really don't have idea about updating ..so i wish that i could do that.

  • My phone is showing "Download system update" and is downloading the content .But at 820.15/1056mb it got stuck.i tried to restart the download and also the phone .but no use .what to do?

  • Camera is useless in low light, sometime overexposed sometime verry dark and lots of noises.

  • Camera is not good in this phone

  • U r right

  • well my phone does not hang i think ur set has some problem so go to nearst service center

  • Download Latest Firmware (v. 21.40.1220.1943) and update it to get VoLte

  • Can u give me a link l...so i can update it

  • I think Asus zenfone laser 2 550 KL is completely a hanging phone it hangs all the time means if I take a photo and from the side screen I want to open it and to view on the photo if I click on that it will take time of 1 minute to open it means I am just frustrated from this phone it's just very hanging phone it's a headache I have never seen such phone I have used Samsung Galaxy j7 Samsung Galaxy J5 . Note 2 and they are just fine. Note 2 was a bit slow but not this much as I am facing with this Asus zenfone 2 kindly fix or give some update so that can be fluent and easy to use

  • Good for selfie but rear camera is not good.

  • I would say that your opinion on the device is very subjective. I've owned this device for several years already and I have yet to encounter any problems with it, well aside from the occasional lag which is normal once you've used the device for a certain period of time. I guess you might just be referring to the service provided for you. When it comes to the device, it normally depends on the usage. :)

  • Have used JIO on this phone for a month and it works fine. Put it in sim slot one. The phone works perfectly fine with JIO sim.

  • I am in USA and bought submodel ZE551KL-15-3G32GN-SR. It's a dual SIM Card phone which I used the SIM Card 2 space for a 32G micro sd card for storage. Service provider is AT & T The phone works very nice. Specially the factory cover which i did not see earlier. This cover is integrated to the phone frame. Very good feel. Smooth and yet provides for an surface that is easy to hold. I updated to Marsmallow and so far no negative issues. I can edorse it as a good choice for the money.

  • Best phone ever in this range i got it from retail store at rs8800 #the big screen #the laser camera I love it I HAVE BEEN USING THE PHONE SINCE 3 MONTHS ITS BEST

  • Same problem my handsets

  • done....but this hd capable notificatin is coming from org.codeeaurora.ims ....i cant block this app's notofication....hen what can i do...PLEASE REPLY RAJU

  • Im planning to buy this phone. Hows the camera? Is it good for taking selfie? Or should i buy other phone? Pls suggest cheap smartphone good for taking selfie. Thanks

  • Yuup...Its normal if your battery lasts around 4 to 6 hours..U can actually download OS Monitor to see what applications is running on the background even though the application was closed earlier.

  • So if i apply every latest update, it will improve in end ?

  • So its not recommendable to update. Right?

  • in 6.0 , it takes 3hours 15 minutes and battery back not much as fi release of 6.0 like 1615

  • another version also available ZE550KL is the QUAD Core version with Snapdragon S410 processor which is 2GB ram

  • through wifi it should be more than 6 hours , use facebook lite and do some slight settings as customize

  • I don't know how you got 21.40.1220.1943 , only the latest is 21.40.1220.1877 ,

  • mic problem and battery draining

  • ze550kl has two variants 8GB rom with 2GB ram processor snapdragon 410 16GB rom with 3GB ram processor snapdragon 615 ze551kl US VERSION 16GB rom with 3GB ram processor snapdragon 615 32GB rom with 3GB ram processor snapdragon 615 network may be different

  • please read !! i came here to post something very important about this phone for my fellow indians, i was very disappointed after finding this issue today. so the problem is this, this phone doesn't have lte band 5 available for india, so if you are using or trying to use jio 4g network it won't work properly, so much issues trust me guys because jio uses lte band 3,5 and 20 and since this phone misses lte band 5 its such a huge problem :( but if you are trying to use airtel 4g or vodafone it will work smooth and fine because airtel and vodafone 4g doesn't use lte band 5 . i wanted to cry when i found out this big secret about this phone,and yes after the update you will get volte and you can call but the jio data connection is very bad in this phone, god !! :( so if anyone is having issue with jio in this phone this is the issue, jio works fine in most other phone, why asus why !!!

  • Is the camera quality better than Meizu M3e or the Xiaomi Redmi Note 3 Pro?

  • Yes i did

  • Is Marshmalllow now stable? Like no bugs or anything that may cause damage to the phone? Im still in lollipop version, im scared to update because of the bugs

  • I dont updated yet..i am having volte in 1877 .. So dont required.

  • ZE550KL supports VOLTE with build number 21.40.1220.1877_20160902

  • U have updated with last firmware but yet not supporting volte

  • Hellooo guyz im using Ze550kl laser..after the latest update( 21.40.1220.1943) my ringtone voume became low..so wht should do now..any suggestions..??

  • I am using 4g sim in slot 1 the signal problem appear but in the same place asus zenfone ze600kl the signal of 4g is good is it any problem in my phone if yes please solve it

  • Hello guys.. In continous use, my phone battery only last for 4-6 hours. Using fb or messenger through wifi. Is it normal?

  • ZE550KL is the Octa Core version with Snapdragon S615 processor which is couple with 3gb of RAM and trust me its super fast, I am using it

  • Yes, volte is working after this update

  • done....but this hd capable notificatin is coming from org.codeeaurora.ims ....i cant block this app's notofication....hen what can i do

  • Do Not Buy, JUNK! SPEAKER: became distorted within the 1st month, then cut out completely, so no music or notice of incoming calls, have vibrate on to help let me know of calls. QUICK MEMO: adds pages whenever I open it. If I have it running in the background, use another app, and go back to Quick Memo I can't use the program, it's frozen, need to completely close it to use again. SCREEN: when I call my answering machine the screen will go blank, I have to hit the start button while quickly hitting the number pad digit to listen to my message, I have to do this over and over until I get the message, it's like playing a game if you are into really shitty games! I also have to do this to hang up the phone. CORNINGWARE GORILLA GLASS: I had the phone in a booklet type case, I was putting the phone into my pocket when I dropped it, it landed on the corner of the case and the screen shattered. WARRANTY: I'm in Canada and it has to be sent to the USA, they want $25 USD shipping, $345 USD deposit. Glass won't be covered. I will never buy another ASUS product, PC, Laptop, Phone, nothing.

  • I am on lolipop and my phone takes 2hrs and 30 min to fully charge. How much time it will take to charge if i update to marshmallow and how will be battery back up ?

  • Hey guys asus release another update WW-21.40.1220.1943 they also mention (Users whose JIO VoLTE function working fine do NOT need to update this version of software.) Anyone updated it yet?

  • Bro , for that you have to turn on data, but having video call option on dialer screen will let you to video call even without data is off. Like red mi 3 or 3s etc..

  • Get updated Volte Firmware for ZE550KL

  • also happening to me...huhu

  • No this buttons are not light up.

  • my mine don't light up

  • Ze551tl has sd615 and 16/32gb 3gb ram.

  • hi guys, is someone know what's the difference between ZE551KL and ZE550KL?

  • I am using jio sim in this fon. I have 2 problem, 1. I cant use jio calling feature when i close the mobile data what should i do? 2. During the jio calling. Other sim received incoming call then my jio call disconnect. Plz help

  • Use IMO or whatsapp app, or other video calling app

  • Guys is the menu button of your Asus Zenfone 2 Laser ZE550KL menu button(the three buttons below the screen of the phone) lights up? Or those buttons don't light up?

  • sorry I am not using video calling, because there is no 3G network in my area , so I cant give exact solution experienced by me

  • see these below websites link , to know more about QUADROOTER vulnerabilities ­ see and know

  • i call customer care, they said , this feature is not in device so you have to use third party app for video call. then how to doing video in asus calling ??? please guide me

  • that is already by default settings.. but i can't find any video call while dialing phone. could you please put screen shot here..

  • what is QUADROOTER ? i google it, but couldn't get it.

  • in 1794 , QUADROOTER kernel drivers are infected in all android smartphones using snapdragon processors . in 1877 , QUADROOTER problem was solved

  • settings ----apps---asus caling screen ---notifications -- block all. restart the phone

  • update latest system firmware 1877. go to settings ---- more --- mobile networks --- enable on enhanced 4G LTE mode update latest asus calling dialer app., click asus dialer app ---top 3 dots ---settings --call settings --scroll down to turn on video caling --- put tick mark . close and exit , restart the phone

  • I think many apps are installed , and moreover ram memory is low in your mobile. check with good antivirus. move all the photos, videos , songs and whatsapp folder contents to memory card . uninstall useless applications from device . install c cleaner from google play store , do full scan , remove residues from device

  • not supported on this mobile , no quick charge is not supported on snapdragon 615 processor

  • mobile is very slow. it takes so much time to react and open or close any apps. screen is fixed for long time without any function working. May need to buy some other mobile. money is wasted.

  • Does it support quick Charge 3.0 by Qualcomm. As its battery does not last a full day and i don't have much time to charge it.

  • i dont think you can remove the Device is HD notification, you might by disabling Enhanced 4G LTE mode, but that would disable VOLTE i have never tried Video Calling without Internet, i have no idea about it

  • yeh, even without internet i can call using jio, but how to video call without internet..?? in redmi 3s i can see video call in dealer. where can we find in zenfone 2 laser?? and one more thing..(Device is HD capable) this notification stick always..looks very annoying, how to get rid of this?

  • glad to be of help by the way did you get VOLTE working

  • glad to be of help and did you get VOLTE working

  • Guys watch this video and follow the instruction if any one still facing problem with new updates.

  • thank bro. i did the same thing. went to service center, they dont have 1877 file, so i told them to downgrade then i update to latest firmware 1877. now mobile is bitterly smooth.

  • I don't have this problem with 2.0.0.333_161109

  • I agree with battery drainage problems , but I also got E: failed to mount error in 179e , but it solved in 1877

  • firmware is 1.5 GB , , so download the zip file to device space and then move to memory card , go to recovery mode, install from choosing file from sd card

  • i do not know the difference between 1794 and 1877, i never got to update to 1794 because of ERROR E: failed to mount, i downgraded, then i update lollipop directly to marshmallow 1877 my issue with marshmallow is the battery drainage problem, and for now (1877) it has stabilize

  • So which is the better way? I don't have computer .that's why i am asking

  • I am having 1794, is there any other difference between 1877 and 1794 except VOLTE?

  • you can youtube videos on how to downgrade to lollipop or you can go to Asus service center and have them do it for you

  • you are rights if you want to update , you must downgrade to lollipop. than only latest version will be updated. but how to downgrade to lollipop?? Please guide me

  • my unit is responsive and also fast even after the updates no lags

  • my phone is ZE550KL 2GB RAM 16GB ROM

  • my device is VOLTE enabled with the latest update 1877 Downgraded the device to android lollipop (1.17.40.1531) and then installed the latest update marshmallow (21.40.1220.1877) through ADB from the computer Baseband version 2025101_11.1.0_160509

  • i bought on sep 2016, same issue happens after updating 1794. so request for replacement . so it may not be configuration issue i think.

  • dear users 1) don't update latest asus FILE MANAGER version 2.0.0.333_161109 because after update , when trying to open any folder , it gives black screen for 3seconds and then comes back as normal 2) this problems will happened everytime , when you trying to opening any folders in file manager if you updated latest and facing above problems means , just disable the application and enable and download last version 2.0.0320_160912-4 from internet sites and install it . thanking you

  • yes you are correct , that's the default configuration settings from the firmware after update

  • After recent update my touchscreen becomes unresponsive or gets hang, then you have to lock and unlock the screen to make it work.

  • by checking firmware updates 5through FOTA , it will automatically download and install for you. go to asus support link , choose a file to download , and copy to memory card , and then go to recovery mode , apply update through sd card

  • that means current os has damaged in your phone , so that's why you getting error while installing , go to service center , ask to format THE rom and install the marshmallow os

  • via phone also you can update , or using by memory card

  • There is an issue on 1794 firmware update you can visit service center if you want for updating your device i saw on Zentalk many users complaining for the same but after update the device is working fine.

  • Check the below link for ways to update your Zenfone : ­

  • How can update firmware without computer

  • all done..but when im going to update 1794 its showing cant mount asdf installation aborted...i formatted my memory card then copied and tried again but still its not updating..just showing cant mount asdff

  • Out of 2 gb how many ram are available?plz tell...

  • How to update vote in asus zenfone2 laser ze550kl

  • I did not understand... why to download on computer and then copy ti sd card.. my phone is showing option to download marshmallow ... can i download it directly on phone?

  • So if I get your steps correctly that you did for WiFi not working after 1877 update is below 1. Enter Recovery, Perform "Wipe Data / Factory " and then after it completes turn off the phone by choosing "Power Off"under the recovery menu 2. Enter Recovery again, Wipe Cache Partition and apply the offline update for 1794 by choosing Apply from SD Card. (The SD Card has the 1794 update that was downloaded) 3. Reboot phone, reach the normal screen and do not update the apps 4. Update to 1877 from the normal screen via FOTA 5. Reboot the system after the process is complete and then update the apps

  • in my phone , those problems are solved . 1) last version I das 1794 , and then updated to 1877 via FOTA , wifi dint not worked 2) went to recovery mode , I did hard reset , switched off it 3) I copied the offline firmware 1794 to sd card , went to recovery mode , I applied the the firmware 4) rebooted the phone , went to normal mode , and then I installed firmware then updated to 1877 via FOTA , ( no updated the applications ) restarted the phone and then swirtched off . 5) went to recovery mode , I did hard reset , switched off it , and then switched on again , went to normal mode , updated all the applications and then switched off 6) went to recovery mode , I did wipe cache partition , problems solved

  • While updating to 1877 it is showing not able to mount. So update is failing. How to update. Please help

  • also having the same issues..i tried hard reset then wipe cache then directly update from sd card manually but its still the same problem...what can i do how to update this...please reply raju

  • yes works with usb 2.0 version only , I personally tested on this mobile in lollypop in all updates and marshmallow in all updates

  • hi does OTG work,after update to marshmallo?( ze550kl ) thanks

  • that means , either board circuit problems or from , softwares problems. try in safemode

  • first slot

  • directly to computer and then copy to memory card

  • is that mobile good or bad plz ans users

  • I'm also facing this same problem. Please help!!

  • sir, i am using ASUS Zenfone laser 2 550kl(3gb ram).i wanted your opinion sir ,in this phone which slot (1 our 2) is suitable for reliance gio lte sim.please answer me sir.

  • Plz reply raju to my doubt (on which i have replied now)

  • my mobile is asus zenfone leser 2 (5.5) but problem is spekar not working, also 3 time changed at kolhpur so why this problem repeated.

  • by latest update . charging time 3 hours 30 minutes

  • 1) go to safe mode and check again 2) go to normal mode, settings ---apps--camera --permissions --enable all the permissions 3) restart the phone and check again 4) uninstall camera app , switch off phone , go to recovery mode , wipe cache partition 5) reboot phone , recheck the problem, update the camera app

  • The front camere of my Zenfone 2 laser is not working. Eve i already Reset and update all needed apps even my system update.

  • Battery standby time & using time?

  • Same here, when i called to CC they asked me to go to service center:(

  • when i calling some one autometically screen off, i wass so many time on/off button press but screen show and closed but i am not close my call, pls give the setting my zenfone 2 laser le550kl

  • This link is taking me to a download page.. should i download it in computer or directly on my phone..? how did yu download?

  • same problem happened to my friend , I personally checked it , I experienced with his phone . phone manufactured in Andhra Pradesh in india . you must to go to service , they will install new latest version , by flashing the os

  • by using OTA or by updating manually copying the whole zip file to memory card , in recovery mode and install through update apply from sd card

  • same problems are happened many users because of their operating system is corrupted , this problem is solved after updating by latest firmware through OTA and then by manually updating latest is 21.4.1220.1877

  • have you tried in safemode , rechecked the problems ? reasons : 1) may be softwares are corrupted 2) some third party applications are corrupted 3) not updated latest firmwares or softwares 4) some viruses or Trojans are installed In the root of the device , so its causing switch off and on solutions 1) boot the phone in safemode , recheck the problems 2) update latest firmware and built in softwares 3) remove unwanted uninstalled applications in device memory 4) switch off and go to recovery mode , wipe cache partition 5) go to normal mode , uninstall third party owned installed applications 6) install good internet security antivirus application , I recommend kasperskyand update databases and do full scan including memory card . 7) if above solutions are not worked means , do HARDWARE RESET of the phone before doing this step charge it up to 80% charging . 8) new home screen as first time use

  • I can't update last two update release by ausu it always goes in recovery and show message E: failed to mount /asdf E: failed to mount /asdf (invalid program) i try manually update also from websites but still same issue what to do? Please guide me..

  • My zenfone started to switch of and on alone. I tried to take out the battery, but the same for almost 2h. Now is working but but the Led indicator is always Red. If i switch off and one nothing change.

  • Please guys help me im planning to buy this phone but how about the quality of this phone?? Which is better huawei honor 5x or this one?

  • How To Use In Volte Network

  • I don"t find it and the update centre shows the " phone is up to date "

  • There is volte update in the phone

  • How i can update to marsmallow

  • I have had it for at least half a year and it has been turning itself off and back on for absolutely no reason more and more and the screen is also randomly freezing up so I cannot do anything and have to restart it and it has also started lagging, and no I don't have multiple things running when it happens, and then last night it would not accept that it was plugged into the charger and I spent half an hour getting it into a position where it would charge and there is nothing wrong with the charger, also it used to charge really fast and now, with the same charger, it is slower and dies faster and if below 5 percent it dies, when I used to be able to have it at 1 percent, be on the phone still and it charged quite fast with no problems. I am not sure if these are common issues with this phone or if it is just me dealing with it.

  • Which zip file are yu taking about??😇

  • Same Thing Happen to me also , i simply went to asus service centre and replace the screen which cost around Rs 4000/-

  • 1) go to recovery mode , do wipe cache partition . 2) reboot the phone.in normal mode ,, if booted successfully means , then boot in safemode and recheck it again . 3) if still problems comes means , updated softwares with firmware is corrupted . so do hardware reset in recovery mode . reboot now .

  • last update received on 12 October 2016 as 21.40.1220.1877

  • Same problem here please help anybody

  • Mr. Raju got new update ?

  • 1) charge the phone up to 75% and then connect the charger 2) move all the pics , videos , musics and whatsapp folders , share it folders from to memory card switch off the phone and remove the memory card . 3) copy the zip file to formatted another memory card , and go to recovery mode and do wipe cache partition switch off the phone 4) go to recovery mode and select install update from sd card , choose the file , and click ok ok , wait for 15 minutes , until you will get update successfully installed , and reboot . wait another 20 minutes , to come to main screen

  • After updating ZenFone 2 laser ze550kl phone is stucking and switched off automatically

  • I also have same doubt.. how shud i update to marshmallow - through computer or directly thru the s"system update" option on my phone... I asked asus customer care executive..amd he suggested me to update it thru computer.. but i found it a little tedious.. so please can someone tell that can i update it directly?? Plz tell

  • good , whats the charging time to complete from 0% to 100% in online switched on mode and switched off mode

  • 1) check the current baseband version in your phone 2) but mine is 2025101_10.0.0_160509 , for this version volte available ,with firmware 1877 3) so call to customer care and give a complaint and release another firmware to support all baseband version .

  • 1) I have bought same brand and model from offline asus showroom , on January 2016 2) from till today no hangings and but other hidden problems are there , but it does not affects our works. 3) some users had same problems like you ,, my friend was experienced same thing , 4) I was checked personally , and then I reformatted it , now its working , these model phones are not blasted and didn't get fire till today . 5)i am not doing any job in asus as a user I said

  • 1) your baseband version is different from mine , no volte for this version 2 ) but is 2025101_10.0.0_160509 , for this version volte available , 3) so call to customer care and give a complaint and release another firmware to support all baseband version .

  • check in safe mode , will you able to trace in google map in safemdoe

  • I update my phone, its not showing the volte.please help me to enable the volte mode by which I can call from jio sim without using the internet. The last no. Of build no. Is 1877

  • i m using asus zenfone 2 laser 3 gb ram for the last 6 months bought from flipkart and upgraded to marshmallow 6.1. after that it becomes a nightmare for me. every time it hangs when i m going to do some important works. the screen becomes trembling and not working for for some time. i hoped too much from this mobile but in vain. now i want to replace it with samsung. so what i recommend to my friends is that don't go for asus mobiles...its a cheater. be carefull when u buy asus mobiles.......

  • my base band version 202c10-11.1.0-160802 i updated 1877 firmware manual from SD card but volte image not showing only 4g image shows give some idea

  • Sygic is not working because the main problem is GPS CAN'T FIX LOCATION.Did your procedure but it either unable to fix or fixes wrong location.

  • Sygic is not working because the main problem is GPS CAN'T FIX LOCATION.Did your procedure but it either unable to fix or fixes wrong location.

  • This phone is awesome! The Rear and Front Camera are magnificent! Also, My gaming experience in this phone is Brilliant and Fantastic! Last, Just updated this to 6.0.1 Marshmallow two weeks ago, it's working great! (No problems occur during and after the update :D)

  • Weather app shows the clock on lockscreen

  • Plz tel how shud i update to marshmallow .. via computer or directly thru "software update" option on phone?

  • Thanks buddy😊

  • 1) charge the phone up to 75% and then connect the charger 2) move all the pics , videos , musics and whatsapp folders , share it folders from to memory card switch off the phone and remove the memory card . 3) copy the zip file to formatted another memory card , and go to recovery mode and do wipe cache partition switch off the phone 4) go to recovery mode and select install update from sd card , choose the file , and click ok ok , wait for 15 minutes , until you will get update successfully installed , and reboot . wait another 20 minutes , to come to main screen

  • Plz someone guide me how to update my phone.My phone stopped showing auto updates so i downloaded update file from asus website. But during update it is going into recovery mode, plz guude me after that..

  • top mic problems not solved , so wait for update , everyone have this

  • settings -- location --enable on set mode as high accuracy click google location services make it enable all options , exit there is offline map is there named SYGIC its a ful version one time purchase no internet connection to navigate

  • settings -- display -- led on tick mark

  • have you reducedthe screen stand by time in display as 15 seconds have you tried in safe mode ,

  • in marshmallow asus music player has removed from os , so uninstall , use google music player

  • that contacts saving problems is known issues , I have already given complaint , but they told to visit service ,c enter every users should complain , then only update will come and it fix

  • thanks for response i did not face a sensor problem. MY PROBLEM IS Why i cannot add a new number to my contacts always prompt ´FAILED TO SAVE CONTACT' any suggestion to fix my problem?? i try to save to my sim 1 but failed. i try to save to my sim 2 but failed. need to restart my phone before to save a new number to my contacts. all my permission on contact is all enable.

  • anyone can help me? my music player is always hanging every time i open my music player. after hanging always prompt music isn't responding.

  • baseband version 160803 , now my baseband version is updated to 2025101_11.10_160509. follow the steps no need to wipe out any data .:D

  • i m using it since nov 2015, i didn't get a single problem, but sometimes when i get like auto switch off, i flash it myself. Best camera i hav seen ever of thos mobile.

  • hi Raju... Phone screen doesn't get off...Now my proximity sensor was not enabled... Then how to enable this proximity sensor issue...

  • After updating my Asus Ze500kl to marshmallow , the led light while charging is not lighting up. What to do?

  • What is your baseband version? What was your firmware version before what's now?

  • Mine is 1877. It's not Volte.

  • I'm facing GPS tracking problem. It can't fix location and thus cannot navigate.

  • Guys Visit this blog and follow the procedure you will get VolTE the problem is in Modem file and some fixed it and uploaded... all the procedure at this blog.. i didt it and its working... my phone is zenfone 2 laser ze550kl 2gb variant.. ... e-laser-ze550k.html

  • but bottom mic not working now give solution or any other update to come for mic problem

  • only the top mic problem comes from 1615 onwards , at bottom mic does not gives problems

  • after latest update 1877 again mic problem. i tried dial pad tone but no change

  • I never mentioned any ip addresses

  • where i can find those ip addresses

  • sorry for the problems and revenue loss in business . 1) I think you have bought through , third party website from indididual seller , 2) if you bought from asus owned website means , you not in get in problems . 3) don't buy from online stores , buy through asus offline stores 4) I bought at asus exclusive show rooms through offline mode, I personally went there and choosed the phone after checking of screen damaged 5) if you have a valid purchased bill , and if you already conformed that your phone is original means , put a case in consumer court and fight for the justice on behalf of many consumers like you , wish you all the best

  • sorry for the inconvience cost to you , 1) I bought the phone at aus exclusive showroom through offline mode , because to check damaged before buying , 2) asus company sells only through owned website for online customers that's in usa 3) asus company does sells through third party website like flipkart or amazon . 4) I think you bought through online third party website through third party indididual seller only

  • 21.40.1220.1708 does not have 4G volte features but 21.40.1220.1877 does have 4g LTE enhanced feature

  • I was sure about gorilla glass security but i was wrong when i found that screen damaged...is there any solution for broken screen..

  • Build no. 1708 doesn't enabling the volte on the status bar. So, how it fix this problem. Please help me...

  • Recently am using jio sim.is it blocks the slot? Is there any problem by this jio

  • mine is 3gb with baseband version 2025101_10.0.0_160509

  • again give your phone to service center , and insist them to give another new phone , if they not willing to new phone means , you say , you will write your experie facebook , twitter and other social media

  • Yours is 2gb or 3gb version, as I m trying all three update its shows same error mine is 2gb version

  • I am using this phone from from past 3 months, I have so many issues with the phone and contacted customer care they replaced my motherboard now I am not getting proper 4g signal it is oscillating between volte and 4g, unable to call. So don't buy this mobile who need the mobile for a long time use

  • Hi.My jio sim signal showing low signal only 1 or 2 points on mobile ze550kl how to fix this problem .

  • 4G LTE enabled

  • touch responsive nes s depends no of application running background an d its services unknowly , some apps are opened by us , so touch problems comes , try these :: disable glove mode boot in safemode and recheck it

  • its a 1794

  • asus caling screen--- 3 dots top--settings--call screen settings--uncheck mark in turn on proximity sensor -- exi settings --display --sleep--choose 10 minutes--- exit settings --lock screen---automatically lock --10 minutes --exit reboot the phone now call some one , screen doe s not goes off , because proximity sensor are not enabled

  • can anyone know why the touch of it is a big problem.. i dont know what to do

  • which version is 1974???

  • asus caling screen--- 3 dots top--settings--call screen settings--uncheck mark in turn on proximity sensor -- exi settings --display --sleep--choose 10 minutes--- exit settings --lock screen---automatically lock --10 minutes --exit reboot the phone now call some one , screen doe s not goes off , because proximity sensor are not enabled post your reply

  • all my permission is currently enable.

  • hi Raju Please fix my problem as I'm facing with sensor problem, when i calling some one the screen sensor offs and again it was not returning back with on... i am checking with the power button always

  • same procedure , as I have already mentioned

  • yes follow and proceed , as I said before

  • I am already having 21.40.1220.1974 and having same problem. so should i follow STEP.3

  • Raju please tell the steps...mine is .1708

  • click 6 dots at bottom -- widgets--choose digital clock , move to home screen

  • till problems came in 21.40.1220.1794 and then I updated 21.40.1220.1877 289mb and then I restarted wifi not worked , steps 1) went to recovery mode did I hardreset and switch off 2) went to recovery mode did I cleared wipe cache partition and switch off 3) went to recovery mode and installed update 21.40.1220.1974 offline through memory card , message installed successfully without error 4) rebooted the phone , came to welcome scrren , signed in , cancelled all updates built in applications and I then again I updated 21.40.1220.1877 through FOTA , rebooted twice , 5) problems solved

  • In my asus ze550kl the digital clock is not showing on both lock screen and home screen how to solve this problem tell me guys

  • When i update my phone to latest firm-work phone restart and message come E:Can't mount/cache/recovery/last_log E:Can't open/cache/recovery/last_log E:failed to mount /cache (invalid argument) E:failed to mount /data (invalid argument) i also having the same problem like this...please solve it raju and tell the steps to solve it...@ RAJU

  • yes i also having same problem raju please solve it

  • I Updated my ASUS ze550kl to Marshmallow 6.0 After that I got the enhanced 4G voLTE mode...on/off option is aslo working.... BUT voLTE signal is not catching....I also dailed *#*#4636#*#* to Turn on voLTE Flag.....BUT unable to progress....PLZ shot this out. WHAT TO DO?

  • Is this got fixed, if so help out me too.

  • Is my zenfone 2 laser is 4g phone or not ?

  • This device despite having 13 mp with laser autofocus does not give me the clarity of 2 mp camera..the pics r blurred n hazzy...besides the batry drains vry fast..does anyone hving the same prblm??? Plz reply

  • connect to internet and then go to settings---about-- system update--- check update , if you dint not got update means , download d the 3rd firmware from below link and the 4th firmware download the updates and install manually in recovery mode

  • Raju ji But I got 21.40.1220.1708 system update then from where I should to update the version you told me.

  • asus developers are working together to solve and support firmware for 4G JIO VOLTE will be releasing coming months , I conformed already

  • soon update will come

  • usb mass storage is working fine with transcend pen drive , just now I have checked in my phone , I had 21.40.1220.1877 latest firmware

  • Yes You can.. but after that USB mass storage won't work i guess for some phones

  • Why jio4gvoicecall not support in my ASUS zenfone

  • can I update to marsmallow??

  • upgrade to marshamllow

  • every phones gets after using some days , I already given many tips for solving hanging problems , move device storage personal datas to memory card and use auto start manager and deny all the appps in downloaded and installed use mobile manager and put enable super boost add all apps

  • just now I received my friend phone having same problems like you , first I solve this myself , once if I get success , I wil post the solutions and steps , that I followed , wait till tomorrow

  • When i update my phone to latest firm-work phone restart and message come E:Can't mount/cache/recovery/last_log E:Can't open/cache/recovery/last_log E:failed to mount /cache (invalid argument) E:failed to mount /data (invalid argument)

  • hi i have a problem my update version is ww_21.40.1220.1708_20160621. now i try to update latest version but i am facing one problem its a booting error and failed the new update. so how removed this problem

  • I have recently bought this phone. For the first 15 days it was ok but since then there have been many problems. It gets hanged very often. Phone got slow. Net runs slow though I use jio 4G high speed.Can anybody help how to solve these. Please.

  • Works fine with me on Marshmallow 6.0.1

  • When i update my phone to latest firm-work phone restart and message come E:Can't mount/cache/recovery/last_log E:Can't open/cache/recovery/last_log E:failed to mount /cache (invalid argument) E:failed to mount /data (invalid argument) What to do??

  • The phone performance drop and slow since the lolipop updated.hope google make this model phone kitkat updated.lolipop has been laggy issue all user has this problem on lolipop updated

  • settings ---apps -- contacts ---permissions ---enable permissions on contacts , sms , storage , telephone , go back , exit . reboot the phone

  • Same thing with me

  • 1) see backside , at the bottom , you will see many tiny holes thats are speaker gap holes 2) remove the back cover , see the bottom side on the phone board, you will see speaker 3) play any music , you will hear sound or , cvall to any number , click loud speaker icon while talking

  • hello please any one clarify my doubt....i purchased this phone last week and it delivered today and in that phone i donot found any speakers..they give speakers or not

  • boot the phone in safe mode and recheck the problems , if problem does not happens means , some third party applications are creating problems , so uninstaLAL one by one until problems gets solved . 2) antivirus soft wares will not work in safe mode , so cant scan 3) go to recovery mode , wipe cache partition and , reboot the phone and recheck the problems again 4) backup your personal files , at last , do hardware reset in recovery mode (it deletes all datas in phone ) 5) install good interne security or antivirus software before installing any other applications

  • music player has been removed in 3th update itself

  • settings---display-- put a tick mark in led indicator

  • Plzz don't ..i having facing lot of problems...especially on music player...

  • Why i cannot add a new number to my contacts always prompt ´FAILED TO SAVE CONTACT' any suggestion to fix my problem?? i try to save to my sim 1 but failed. i try to save to my sim 2 but failed. need to restart my phone before to save a new number to my contacts.

  • My mobile many time restart how solve problem

  • Asus zenfone lesser 2 ze500kl .it's can support volte ...and it's support where I update is .with out root ....plzzzZ tell someone or plzzz tell my mobile no what app 9563732135

  • After updating my phone, i noticed the orange light when charging is not working. Please help fix

  • yes you can update , I have latest updated on 12th october , problems is battery drains not fast , its little fixed

  • its supported volte , only data is working , but calling not working and is to be fixed

  • Hiw should i updatw to marshmallows? There is direct link option available on my phone.. but asus executive told me to download it in the computer and then send it to my phone?.. can i download it directly from my phone's "system update" option??

  • Dear mate Just download the latest firmware from web nd past that zip file to ad card. Then reboot your phone to recovery mode nd select update from ad card. This will update the firmware nd wife will work again. I have done this.

  • Can i update my asus ZenFone 2 laser Ze550kl to Android marshmallow 6.0 or not some people's are saying there is lot of problems in this update please help me guys

  • Can i update my asus ZenFone 2 laser Ze550kl to Android marshmallow 6.0 or not some people's are saying there is lot of problems in this update please help me guys

  • No

  • Okay thanks raju

  • better battery backup and charging time is reduced 15 minutes problem may occur , after updating to 21.40.1220.1877 , you will not use wifi

  • upgrade to latest version , 21.40.1220.1877.20160902

  • so sad , I am first person experineced that on update released data itself , on next day I given the solutions to solve that problem , read my previous posts

  • battery back up was improved , charging time was reduced 15 minutes

  • go to asus calling pad---3 dots --settings---call screen settings--uncheck mark in turn on proximity sensor --exit reboot phone

  • Asus Zenfone 2 Laser ZE500KL after updating to 6.0 to 6.0.1 wifi is not working.

  • New System update of marshmello should I do update or not

  • Bro i guess you have blocked the sensor with temperet glass

  • ok no problem

  • I don't wamt to make new id now.. first ill do backup and reset then ill signup with new id.. is that okay?

  • how to turn off proximity sensor??

  • Ok thank u..so much

  • yes you can download all the download again and again , you can sign with new other email id , its no problems if you sign in new email id means , logging with old id , and after you add new emiaL Id with its password , change the device as primary for new email id , then go to computer sign in old id , delete devices accessed . these solutions I was not tried yet ,

  • But what if i want to sign-up with a new email id after resetting the device?. i know that I'll have to download all applications again but I am okay with that.. But will signingup with new account cause: 1- any problem in my device?? 2-will it solve my problem of slow recent app and home key ?

  • I have latest firmware 21.40.1220.1877 , , in this version and last version , music player has removed , so check the latest system firmware and update one by one then and recheck the problems again

  • Hi, I have Asus Zenphone 2 Laser. People can't hear me when I am calling them. I have done the following: 1. Upgraded to Marshmallow 2.Factory Reset It is still not working. what should i do? The software version is 20160621. Kindly help. Bhaskar

  • Battery life is very low.....but this is the best smartphone having good rear camera it is the best phone.

  • Battery life is very low.....

  • But only the disable option is there...any othr option..plz reply me

  • asus music player ha s been removed from the os itself from marshmallow . uninstall asus music player fully and reinstall the asus music player post reply

  • 1) it wont give problems after installing backup APPS , and it will connect only updates comes in play store , it will notify to updates for newer versions 2) after resetting phone and we must include our gmail id and password , it setp a s newdevice or used old device just below time, after it ask you to configure mobile data and wifi and after it will ask you to restore applications previously , when you click restore options , it will directly connects google play store , without your knowledge and starts downloading all the applications including built in applications an d other installed applications just before the resetting the phone dates and time , size around 2.5GB or more , depends up on number of installed applications

  • After the latest MM Update 21.4.1220.1877 something wrong happened to my asus music player...the equaliser couldn't open..I lost the sound clarity of the phone completely..i can feel it through my senheisser cx180..what should do..??

  • Guys my back camera isnt in a good condition and it is really blurd after the update hmm i cant take a good images because of the white dots in the screen plss help how to solve this

  • Ok thanks raju.. and yu said that it is better option to backup apps as i will not have to connect to internet to download them again.. so does connecting to internet to download apps won't let my problem go? I mean hiw would it affect if I connect to internet after resetting my phone ??

  • first 1) boot the phone in safe mode and recheck the problems again , if problems continues , go to 2 , else uninstall one by one app ,until problems gets solved 2) remove tampered glass on the screen and boot the phone in normal mode , recheck the problems , 3) go to settings --asus customized settings---uncheck mark in glove mode , go back exit 4) restart the phone I hope these solutions will solve your phone problems post reply

  • 1) which system firmware version you have currently in your phone ? 2) but total charging time was reduced from 3 hours 30 minutes to 3 hours 15 minutes in latest version in 6.o 3) overcharging in every phone gives battery life reduces 4) I am also happy with new ZENUI and lock screen has changed with 3 modes it will show on the screen it 5) some hidden secrets are hiding in every updates , I am watching form lollypop os since January 24th onwards 6) I am not a mobile technician ,, but I have interests to search various things any queries

  • main property of proximity sensor is to avoid accidential touch on the screen avoids disturbance while talking over phone.

  • I want ask why my asus zenefone 2 laser sometimes the touch screen doesn't work?? Hope some people could give me answer

  • Done upgrading to marshmallow, user interface improved, feels good, couple things added to settings, like ram info and etc, battery slightly decreases drains little faster compare to lolipop, overall the ui is much better now, ADVICE FOR EVERYONE, YES IT'S TRUE OVERCHARGING DECREASES BATTERY LIFE, DON'T OVERCHARGE IT 😉

  • This is not a bug.. this is normal only i guess.. if yu use headphones then also proximity sensor doesn't work..

  • Could u pls screen shot ur build number

  • today I noticed , I have detected bug in asus calling dialpad 1) without load speaker ON , the proximity sensor will work 2) with load speaker ON , the proximity sensor wont work post your queries

  • marshmallow 6.0 version as follow first release 21.40.1220.1615 ( better backup on internet mobile data ) second release 21..40.1220.1708 third release 21..40.1220.1794 fourth release 21..40.1220.1877

  • Pls tell me whether i update it to v6.0 or not?

  • 1) battery backup was ok and not like much in lollypop , 2) charging time is more when compared to lolly pop , 3) in new marshmallow version 21.4.1220.1877 , it fixed QUADROOTER and enabled 4G LTE MODE 4) again one more update is coming son with reduced size of the os and some system applications may be removed

  • update the system firmware version 21.40.1220.1877 , after that your base ban d wil change automatically

  • Hello raju ji On dated 18.10.16 I have got. New System update of marshmello should I do update or not becoz last time when I did previous marshmello update my phone battery started draing very fast then I have to downgrade it to lollipop base version from service center.. Pls. Tell me is this latest update effect battery performance or not

  • Ok thanks raju.. and yu said that it is better option to backup apps as i will not have to connect to internet to download them again.. so does connecting to internet to download apps won't let my problem go? I mean hiw would it affect if I connect to internet after resetting my phone ??

  • How to update baseband version 160304 to 160509?

  • com. its applications names start with example s;; com.asus.shim com.facebook.appmanager com.facebook.system lile these type of many applications are there you can check in settings---apps--3 dots--show system--- scroll down to see all applications

  • Sorry I cud not understand. What is name..- "com."

  • I don't have have zenfone 3

  • your version not supported , we need latest version 160509

  • yes its supported LTE jio , I have seen screenshots and I downloaded in facebook while diagnosing this phone os problems

  • 1) in every phone hidden problems are there , but it does not affect our privacy . 2) I already sent those problems to asus R&D to examine , they are working on that 3) moreover I am spending some timings to find the hidden secrets and hidden problems . 4) every week I am sending emails to asus R and D , they already adopted my sugguessions and removed 23 applications from os '. .

  • backup applications is better options , because no need to connect internet to download except following applications 1) asus zenuI services 2) android system 3) android system webview 4) asus zenui pc suite and names starts with "" com. ""

  • on asus zenfone 2 laser after new update the lockscreen is new?? like zenfone 3.0??? can u send images iimean screan shots on [email protected]

  • Hi Raju, Thanks for ur reply.. Is it OK to update to 6.0 and still r there any complaints Like before on updating to 6.0. plz give me ur feedback about it. Thinking to update r not after seeing some complaints previously. Thanks..

  • Did Asus zenfone 2 laser baseband 160304 receive Volte??

  • Ok ,, thanks alot... is it important to backup applications.. i mean I don't mind downloading them again.. which is a better option?

  • Does the new update contain volte native support for ze550kl?

  • !) click power button , then press an d hold "" power off tab"" for 2 seconds 2) it will ask to boot in safemode 3) press ok ok

  • Hi Raju, Thanks a lot... The first option worked like a charm and it connected to wifi immediately. Thought of going to service center. Thanks for saving lot of time. And is it OK to update to Android 6.0 marshmallow as many Say that the phone is not working well after updating to 6.0. I am getting the update ww_user_21.40.1220.1708_20160621 Finally how to open a mobile in safe mode? Thanks a lot...

  • I have also same wifi version because its a hardware , we cant change , 1) click mobile manager icon ---data usage --control app data usage ---put ticks marks in in apps under wifi symbol and try to connect again 2) try to boot the phone in safemode and recheck it again ? 3) did you installed any firewall app in your phone ? if there uninstall the app 4) did you installed any other internet connection blocking software recently ? if yes means , uninstall them 5) I am latest android version 6.0 21.40.1220.1877_20160902 , try to update the latest firmware and then built in apps reply

  • Hi, I am unable to connect to wifi from recent times. I tried everything by removing and entering the wifi password multiple times, switching off the phone and switching it on etc and again tried to connect wifi. Though it shows wifi symbol saying wifi connected, but still I am unable to access internet.I am unable to connect to any wifi where my friends can connect to them. I updated twice some time back and It shows my Android Version is 5.0.2 and Wifi Version is CNSS-PR-2-0-1-1-c1-1-00001. Will be very thankful if anyone can help me what to do plz....

  • try with format the phone once , before formatting backupall the data s to memory card and backup applications by using "" apk extractor "" download from google and install and then open the apk extractor .selects the applications or choose , then press to sd or backup , then go to backup folders , all the applications should be , an d move to memory card , I have facebook same phone discussions , you come there al;ready created ""asus zenfone 2 laser ze550kl 5.5 page""

  • Ues i triedes in safe mode that yu tild.. still it takes times sometimes.. :(

  • try to boot in safe mod e , check

  • I try this but still volte icon not showing.

  • did you checked in safemode ., safemode will comes in downside left side of the screen yes it acts immediately

  • nil

  • Thanks.. i tried it.. but the priblem is still persisting :( .. is it normal? Coz it delays by 1-2 seconds sometimes .. does yur recent apps and home keys act immediately..

  • go to settings --more settings -- network settings -- enable enhanced 4G LTE , restart he phone , insert sim in 1st solt and check , I don't have JIO sim

  • press power button , restart tab will come , press and hold for 3 seconds on restart tab , now you will see boot in safemode , click ok , phone will restart , but it will come with safemode on downside screen , here you can check

  • I recently update my ze550kl. Asus said that this update for volte support. I am using jio sim card but not showing volte icon.in asus forum some people said that volte is working and some people said volte not working.Please help me how to enable volte?

  • How to boot the phone in safe mood?.. and 1 thing more that my phone is not working slow otherwise.its the home and recent which acts slow by 1-2 seconds..compared to other mobiles..

  • 1) in my phone , just I checked it , I think in your phone might be some softwares may be corrupted or blocking it accessing slowly . 2) boot the phone in SAFEMODE and recheck your problems , if problems does not happens in safemode means , might be third party installed applications are making the problems , 3) so boot the phone in normal mode uninstall one by one , until problems goes off post your reply

  • I have done all theses things.. and i am a very moderate user.. I don't have many applications in my phone.. and this priblem is there in the phome since the day i bought it,,when there was no applications.. Mayne this is a normal thing.. I don't know coz I haven't checked anyone else's mobile.. plz check with yoir phome..maybe yu haven't noticed it yet.. The problem ia that home key amd recwnt apps key works slowly after i remain on a screen for long amd auddenly press home key.. if i repeat same thing immediately,,then it works fine..plz tell

  • change the wallpaper

  • THIS FEATURE has been given for deepavali festival in new firmware its already released on 12th octo

  • yes you are correct , so that's why I am not using JIO SIM

  • we can easily find its mic problems or not , record your own voice and hear it

  • it was solved in new latest new firmware , and I again I checked my phones with two aplications , its said , not affected

  • deny all the applications in downloaded and proloaded by using mobile manager uninstall unwanted applications , unwanted games . large files applications applications and games

  • deny all the applications in downloaded and proloaded by using mobile manager uninstall unwanted applications , unwanted games . large files applications applications and games

  • yes with usb 2.0

  • go to service center

  • update new firmware and see

  • no

  • no

  • do some customization on your phone , phone batterys depends upon by sim cards an d their networks also, battery goes off in less time to find out , use wifi and check , don't use mobile data , while checking

  • yes with usb 2.0 only

  • by OTA or by manually downloading firmware and install via recovery mode

  • yes you said is correct great counting

  • your problems will e solved by ;latest firmware , see for more informations from ny new posts , from 13th October

  • after upgrading from one version to another , you must do factory reset or hardreset its must for more performance , 6.0 is diiferent architecture because we have used in computer , upgrading from windows 7 to windows 10 , not all programs are compatible , same reasons arise hee , do reset , install the apps again

  • upgrade via OTA or by downloading manually latest firmware from asus support center and install via recovery mode , by coping the zip file to memory card

  • yes great

  • boot the phone in safemode and check it, if not restart means , culprit is installed softwares , uninstall one by one and rechecks in safe normal mode

  • boot the phone in safemode and check it, if not restart means , culprit is installed softwares , uninstall one by one and rechecks in safe normal mode

  • boot the phone in safemode , and checks if its rebooting or not if its not rebooting mean , go to settings--apps --uninstall one by one an d rechecks in normal mode

  • there is a way , without going to service center or reinstallation app , just think do research on your mobile , you will get that way ,

  • I agree with your statement about battery concerns , software and os design is the culprit , asus may resolve in future

  • but rooted phones has lots of control from owner side and from thief hacker side also ,, he control remotely , various types of viruses and trojans will come and sit hidden in root directory

  • yes supported with usb 2.0

  • update new firmware and rechecks

  • using external storage as internal storsage has removed but OTG IS supported for usb pendrive with usb 2.0 version you need transcend pendrives , (16gb) and greater and a good OTG cable

  • some hidden issues are there , but the customers are not all bothering about those issues . I already send emails to asus r and d , in new firmware its solved major problem

  • format the phone viia recovery mode and update last firmware and then install new firmware . for more informations, check my posted on 13-10-2016

  • yes you said correct , I have personally tested Lenovo not k3 , not much attracted

  • Its display is vry poor..white spot appears..

  • go to m setttings ----apps ---asus calling screen ---notifications-- put tick marks in treat as priority and allow peaking

  • format th phone and download last latest firmware 21.40.1220.1794 and copy to new formatted memory cardand put in phone and install through recover mode , and then welcome appears m, don't update other applications , just directly download latest firmware 21.40.1220.1877 through OTA , reboot thrice , and update all that's it

  • yes you correct , but , we can format the memory card using in mobile in storage option , it will work

  • finger print sensor and nfc are missing , turbo charging is missing

  • video calling feature are not enabled in calling screen , like Samsung

  • you paid too much amount , I bought on 24-01-2016 , I paid rupess in indian money 13000 including screenguard

  • 1) lots of bloatwares preloaded , but you uninstall only few 2) in lollypop battery backup was good 3) charging time 3 hours in 5.0.1 and 3hours 40 minutes in 6.0 , but in new firmware , I not checked the charging time 4) new UI 5) application permissions are enabled 6) sound is low quality , ( never affects ears) 7) removable battery 3000mhz 8) 128GB expandable card 9) 2 sims enable in lolly AS 2 sims 4G for more informations , check my previous posts

  • if you install means , your wifi not work . post your queries

  • yesterday I have chatted with one friend in facebook , I noticed he is using jio 4G , he sent screenshot , its saved in messages box

  • that feature IS REMOVED in 6.0 , from google iþself , if you want use that particular feature means , downgrade to lollypop

  • did you faced any problems after updating new firmware

  • try to update latest firmware 21.40.1220.1877

  • apps2sd removed charging time is more only one sim for 4G

  • here is the full link , best internet security suite for android devices with lab test detailly , read thoroughly , an d then which you need to use

  • because , many backgrounds applications and sevices without our knowledge , as a result ram usage will be more in that time , so you must do some settings 1) go to SETTINGS-- POWER MANAGEMSNT---AUTO START MANAGER- deny all the applications in downloaded , preloaded , recently installed 2) click MOBILE MANAGER ---DOCTOR---SCROLL TO SUPER BOOST --CEHCK MARK IN ALL ITEMS -- ENABLE 3) clean .thumbdata files in dcim folders 4) clean cache memory in storage 5) wipe cache partition in recovery mode 6) uninstall unwanted applications 7) uninstall extra themes , use default wallpaper 8) uninstall live wallpapers 9) uninstall fonts , keep system font 10) move videos , music , photos from device storage to memory card 11) use ccleaner to clean unwanted files left over in android folders , after uninstall

  • No

  • Hey MrRaju,,, Plz reply to this also.. Hey plz solve my problem also..or tell if yu also have same thing in your phone.. The "home" key and "recent apps" key work slow sometimes.. for example if i am on a page for long and then if i press home key ,,it doesn't go immediately..although it takes only 1-2 seconds but thats annoying me.. does yur phone also have same thing.. Plz reply someone

  • Which update you are taking about?.. marshmallow?

  • on 12-10-2016 i updated my phone new to firmware 21.40.1877_20160902 size 289.69MB after that , wifi connection will not work , only bluetooth connections , mobile data will work as usual so i taken below resolutions , its solved for me fuly without any error messages steps :: charge the phone up to 80% 1) download the last firmware 21.40.1877_20160902 here is the direct download link 2) switch off the phone , remove the memory card and format the memory card as default 3) copy the firmware folder in zip to memory card and put back to phone and close the cover 4) press and hold volume down and power button for 2 seconds , release the buttons after beep sound together 5) recovery mode wil come , scroll to wipedata/format , press power , click yes click yes 6) wait for 20 seconds to format , now switch off the phone 7) press and hold volume down and power button for 2 seconds , release the buttons after beep sound together 8) recovery mode wil come , scroll to apply update firmware from sd card , press power , click yes click yes 9) wait 15-20 minutes to complete installation , messages wilk display at bottom , successfully instaLLED on screen 10) reboot the phone , 11) wait for 10- 15 minutes to boot comes on welcome screen , eneter your gamil ids , passwords , and connect to wifi and enter details 12) when screen comes for normal usage , check again system upate , it will ask to downlaod and install 289.69MB 13) allow to download , wait for atleast one hour to complete , make sure the battery above 80% charged, clisk to install 14) wait for shutdown and reboot and it continuos install background , dont disturb the phone and connect the charger 15) after installed , again the phone will reboot and keeps optimizing 29 applications, it will takes 15 minutes 16) at last phone comes to normal screen , and it will display messages , phones has successfully updated the sysrtem to MMB29P.WW_USER_21.40.1877_20160902 17) THATS ALL , reboot once and use as normal , apply updates to built in applications 18) after updates reboot once reply your queries thanking you RAJU M.SC

  • I like the new update

  • sorry I cant say , because I using only one zenfone 2 laser

  • new lockscreen is good , but I don't have zenfone 3

  • its a feature removed from google itself it wont work in 6.0 , only works in lollypop

  • Hey plz solve my problem also..or tell if yu also have same thing in your phone.. The "home" key and "recent apps" key work slow sometimes.. for example if i am on a page for long and then if i press home key ,,it doesn't go immediately..although it takes only 1-2 seconds but thats annoying me.. does yur phone also have same thing.. Plz reply someone

  • After upgrading my Zenfone 2 laser to Marshmallow (Android 6.0) I am not being able to move my apps to SD card. Why?

  • new zen ui got new lockscreen like zenfone 3??

  • MY Phine still not updating every time i downloading my updates and going to install it shows installation abortded... still not updating...also tried manually it also tell the same installation aborted..then i formated my phone again tried to update but still notupdating.. what can i do now raju

  • True... I agree completely

  • I am using 3gb ram version zenfone 2 laser , for me its good , no heating

  • thanks to asus os development team new firmware has solved the major kernel graphics drivers infection QUADROOTER quadrooter has infected many snapdragon based android phones around 900millions new features 1) new ZENUI 2) enhanced 4G LTE mode is given ( in network settings ) 3) data roaming notification area has also is given ( in network settings ) 4) one sim has 4G other things I should research on this phone for further feedbacks and reviews reply your queries

  • I am using the 3gb version with snapdragon 615 (my friend has the 2gb with snadragon 410). I'll just share my opinion (so please don't be easily offended) - speaker quality is indeed on the low side for a phone (even my old Samsung Galaxy S Duos produces higher volume). But it can be fixed by downloading a volume booster app (I am currently using one so no problem with the sound production now). - 720p is enough for it's screen, but the screen brightness is also in the low side but not to the point that it is unusable in broad daylight. It struggles under broad daylight whether you're using auto brightness or not. Also it's lowest brightness setting is not low enough for comfortable use in the darkness (but you can always use the built-in bluelight filter or download an app for applying a darker tint). - UI is among the best I've used in android (have used Samsung's new touchwiz, vanilla android on nexus, and various launchers). It has useful gestures, shortcuts, widgets, and security apps that aren't present in other phones (security app is actually built-in. So, for example, if a person tries to access your locked apps he/she can't just easily uninstall the app to disable the security lock). - design is simple, the curve makes it easier to hold. Double tap to wake/sleep is there so the top position power button is not an issue. - camera is good (produces a lot of noise in low light conditions) - performance is good (barely lags if compared to a Samsung mid-ranger(which sometimes do that 1 sec lag thing)). - Marshmallow update helps with smoother performance. The main messaging app, calendar app, etc will be replaced by google's official apps. Most bloatware are also removed. But it only applied after I did a factory reset after updating to 6.0.1 And that is what I can share with my 1 year and a month of experience from using this phone. :)

  • is both varient good enough??

  • which variant are u using?? 2gb(quad core) or 3gb(octa core)..pls tell ASAP

  • really???...because i am planing to buy one...tell me about marshmallow update problem and batter backup in marshmallow

  • my phone is giving a problem of occasional mic problem, low sound, how to solve it?

  • ZENPHONE 2 Laser 550KL It satisfied my all requirements. Its a great gadget. Stylish, sleek, looks expensive, performance is exceptionally good for a phone under 10k. No LAGS AT ALL. The PROS : 1. The looks - Fantastic looks for a 10k phone , its built well and far better than other smart phones of this range. 10/10 2. The screen - 5.5" with gorilla glass 4.. more than enough and even though its 720p it is sharp enough and bright with very good viewing angles and the touch response is smooth and accurate. 10/10 3. The performance - Has a snapdragon 410 1.21 ghz soc , snappy performance - smooth game play ,no lags in usual day to day tasks , 800 to 900mb ram always free , 10.8gb internal space available for usage and sd card can be added ,no issues with the performance in any way. 9.5/10. 4.The camera - Very good camera with lots of settings and modes (manual mode, beautification, HDR , time lapse , time rewind , low light mode and many more).. Image quality is amazing in good lighting conditions and quite good in indoors as well (sometimes grainy in indoors but not a major issue), laser auto focus is really fast and focuses accurately, video recording is very good and what do i say about the front cam... simply superb for selfies with good color reproduction... so 8.5/10 for camera. 5. The audio - Some guys were telling speaker volume is low... i think they were expecting a subwoofer or something... come on guys the speaker is crystal clear and loud enough for call ringtones , songs and video playback. And coming to the audio through headphones -- MARVELOUS... connect any good headphone and you will enter into a new world of music.... 10/10. 6. The connectivity - Dual 4g sims and Jio 4G works fine, wifi , bluetooth , all is well and call quality is clear and distortion free... 10/10. 7. The Battery - The battery backup is superb -- --only calls and sms (2 days). --3g/4g internet with whatsapp, fb, browsing , light gaming (1-1.5 days). -- heavy usage (8-10 hrs easily)... 10/10 for battery, but the charger is a 1 amp unit so takes some time to charge. 8. The UI- smooth ,snappy and tons of features... font color ,font style ,themes' double tap to wake/sleep, gestures to launch apps, one handed mode etc etc The CONS 1. No cons actually according to me and don't get me wrong that i'm exaggerating or something... the phone IS REALLY GOOD for 8999/-

  • same here 289 mb update.. i am updating the same.

  • After 6.0 marshmallow update i can't find option for storage changes for app installation what to do please suggest

  • Does ze550kl supports volte? Please reply me my friends.

  • Just got a new update this morning. It's around 200 MB. It says bug fixes and performance improvements. Didn't install the upgrade yet.

  • I want to buy Asus zenfone 2 laser ZE 550KL 3GB ram varient. Can you pls tell me the charging time (0 to 100%) & battery back up? Somebody tell me that there are a lot of bugs in software, is it true? Pls help.

  • Had this phone about 7months now, although without a case for it to be kept in it feels kind off cheap. The phone itself however for my experience is the best android phone I've owned to date paid $300 Canadian for mine, if and when it starts to fail like all phones do eventually, I'm definitely going to buy another zenefone. Keep up the good work and thanks. Dave Taylor.

  • Hiii guys my phone is some problems in videocalling

  • Dont software and hardwear not match.

  • Delete unused apps or reset

  • Please formate ur sd card or reset ur mobile if it happend in mobile memory (if u can find damege file delete it with help of computer , one damege file or broken file can create this type of problem like not make new folder ,not rename, not deliting any file )

  • Hi guys. Why my asus zenfone 2 laser always reboot ? Can we solve thats problem ?

  • asus is better than lenova. lenova isnt good . i got 1 asus phone and one lenova. the asus is way better

  • sir i am planning to buy moto x play is it better than asus zenfone 2 laser ze550kl

  • Lenovo and asus which one is better brand?in phone consern

  • Use Jio4GVoice App...ZE550KL is not VoLTE...So it needs Jio4GVoice app

  • my phone takes about 6 hours to full charge.. please how to solve this issue

  • I cant get notifications on screen for receiving the call , when anyone call mi, just ringing the mobile.......please help mi ....

  • Thanks for replying.😀

  • I have also same problem of rebooting ..

  • Hi. Files are not deleting on sd card in my asus ze550kl how solve this when i delet any file on memory card it shows 'delet file failed' . Plzz help me guys

  • awesome phone ever .... and marshmellow update is to awesome ... no issues yet ..... great phone.....

  • yes,it supports OTG

  • no much diffrent with zenfone go 5.5. specially the price, see the specs

  • yes

  • how can i use otg? and how can I use my external storage as my internal storage?

  • Me too faced the same problm few months b4..After servicing now everything is perfect except battery draining

  • Yes

  • Please reply me quickly as I badly need a phone.

  • does asus zenfone 2 laser support otg cable?

  • Hai guys asus zenfone 2 laser ze550kl marshmallow update is not good...battery drain problems and some issues... So i rooted my phone i changed to put turned by cyanogenmod 13(cm 13)..now my battery is very good and my device is awesone now..so if you want this cm 13 OS first you need to downgrade lollipop version of your device.then you should be root your phone carefully.then come back marshmallow version.then you ll install cm 13 OS by twrb recovery..its easy steps but when your root your phone becareful if you put any wrong file wrong method then your device wil waste.so guys if you want this OS go and check youtube, type your device name for cm 13 then download there link and install carefully..after got cm 13 you phone is your control.you can customize by your choices.battery backup awesome.everything is good. Note : If your device is anything ll happened i ll not response for that.this is my suggestion only.thanks

  • Not good when update some feature is not working..like back key ..battery drain

  • My phone is showing for update to v6.0 marshmallow should i do it ?it would cause any problem????

  • un install that app & reinstall it...ethierwise vsit servcentre

  • My ZenFone 2 laser 2GB automatically switch off or reboot

  • My phone automatically restart after screen of

  • i am using ASUS zenfone2 laser..... my phone automatically switch off

  • Great And Excellent

  • yes its really amazing............

  • Hey bro download jio 4g voice ,, u will be able to call,

  • There is no douubt.You have to buy Asus.Great phone I am using it

  • Man 8 hrs means, it's coooll

  • Hi guys which is better oppo F1s or this ze550kl

  • I dont know what to do? When i download to browser. My download dont appear on notifocation. What should i do? Please help?

  • I'm using iphone 5s before. now I switch to zenfone2 laser. zenfone 2 is much better compare to iphone 5s. zenfone bigger screen, good battery life. and if u are a gamer zenfone2 is good.

  • Yes it will support OTG

  • I prefer Asus ze550kl... awesome mobile using from almost 11months now... No lags and superfast

  • Please guys I need your opinions on what's worth buying an iPhone 5s or Asus zenfone 2 laser ze550kl.

  • How to upgrade my phone to marshmellow plz tell me

  • I bought sim..and sim also started and i start using data bt only problem regarding with call...there is no outgoing or incoming call from jio

  • No,.. Dont update to marshmellow,.. All the programs are got very slow after marshmellow updation,.. Music is never working,.. browsing got slowed down,.. Torrents not working,.. buffereing of videos become slow,.. everything turning worst after the upgradation,.. Sooo frustrating,.. You can buy it,. but never update it to marshmellow,.. If you want marshmellow then bought someother mobile devices,...

  • OTG suport ?

  • Bro did you find any solution?I am having the same problem

  • 3 and half hours

  • Is it ok to update now into marshmallow? any suggestions pls

  • you can actually download the firmware on the asus website. then flash the downloaded .zip by pressing vol down + power at the same time until the recovery mode flash

  • R u using non stop 8 hours on net ?

  • how much time full charge 100% in this phone??

  • I am using laser 2GB ram, it has 3000 Mah battery but my phone goes only 8 hrs after full recharge, I use jio 4g net

  • NO

  • See the video clip in YouTube, i also did in the same way as described in that video.

  • Jio 4g voice not active solve problems

  • No

  • VoLTE is a software related feature. If you have SIP knowledge maybe you can develop a software for IMS. Infact there is a software named Jio Join which can transform any android device into a VoLTE device.

  • Is Asus Zenfone 2 Laser has the finger print sensor?

  • Yes

  • Best phone in this proce range.

  • Does it have ir blaster? please tell me

  • Hi, can anyone confirm the VoLTE availability in this model, as even after updating to Marshmallow i can't find VoLTE. So with Jio sim i have to use Jio 4G voice app to make calls.

  • I have this Zenfone 2 Laser ZE550KL (2GB RAM / 16GB Storage version) and for what it costs, it works pretty good. Also, I have nothing to complain about its quality. Asus used fine parts. My desktop computer motherboard is an Asus and its quality is pretty good too.

  • Did u update ur phn... my also had heating problem.. bt after the very 1st update it became kkkkkk

  • I haven't updated to marshmallow..bt all other updates i hv done.. still cant use VoLTE... how are you able to..? I dnt want to update to marshmallow...so what shud i do?

  • Hey m unable to use VoLTE in m ZenFone 2 laser ...?

  • Asus zenfone 2 laser ZE550KL spare parts used quality is low this phone hang,automatic restart,software update fail,heating etc issue & spare parts not found in indian market & phone reparing cost very high,so please this brand phone not purchase

  • Ur model ze550kl supports volt r u sure?

  • Yes I'm using

  • Praveen You wait next firmware update

  • I have updated my android version to marsmallow..... But how can i get my lollipop version back.... Plz suggest mee

  • can i use otg cable on this phone?

  • my zenfone 2 laser ze 5.5 captures yellowish(flash on) and worst images in night time

  • But Mine volte is supported(ze550kl)device..volte supported only in sim slot 1..maybe you need to update your device otherwise wait for next firmware update.it ll be fix it soon...

  • My asus zenfone 2 laser ze550kl is hitting,so friends please help me..what I will do ?

  • I can make calls by using jiojoin/jio4gvoice but cant make any calls from asus dialer :( n many sites says asus zenfone 2 laser Ze500kl only supports 4g data but didnt suppotr VOLTE. :(

  • Yes battery draining issue again in marshmallow. but now we should be temporary use power saver mode in mobile manager on your device. hope,asus team wil be fix it soon by the next firmware update.

  • Go to dual simcard settings then change the preferred voice call and preferred sms messages for jio 4G..then make sure install jio4G voice app in playstore . then go to my jio app sign in after come back for jio4G voice app then try to make call from your device for jio sim.....just try this..

  • This mobile phone sum heating problem .. rply me

  • How can i use Jio calling. My jio 4g data services are running good.., but i cant make free calls from mi jio...n there is no option of LTE in sim or data services setting :(

  • Waste its hanging don't buy......plz

  • Of course it support....my device is working properly

  • hey friendds just tell me. laser 2 550kl support voLte..? or not.

  • No friend..i already tried it that.asus this model (ze550kl) first sim slot only accepting 4G enhance lte. No worries now its working properly. Anyway thanks for your information friend....

  • insert jio sim in second port of the phone both ports are 4g supporting you just insert second port.my jio sim is working this option.please use as. .

  • Thanks For your Information Mr Raju..my Asus Zenfone 2 laser Are Infected..hope Asus Will fix and Erase this Malware..because is So Dangerous..

  • My jio sim is activated yesterday morning. afterthat i was using data and voice call.so then in the evening time that jio network signal is gone..then i just tried to checked in manual networks for take it out.but its not come.then i restarted my phone after signal is coming for 10 to 15 seconds only afterthat it ll be gone automatically.i dont know why. anyone getting this issue please give me solution.?????!!!!!

  • Go to settings>dual sim card settings>preferred voice call change to jio sim. Thats all then go and check in mobile network settings it ll show Enhanced 4G LTE mode...just try it

  • Yes.same issue happening to my phone also too much bettery draining by this jio4G voice app.this issue getting not only asus its all other phones also battery drain problem by this app.so better asus team wil recognize by this issue wil fix soon next firmware update by asus.

  • I have also same issue but after system update problem had solve

  • Bro u just need to update ur system ur problem will solve...

  • my phone is at service center, they said this is a software issue due to system upgrade, they will downgrade and replace sub board if any fault on that and suggest not to upgrade..what about you?

  • I too Faced the same issue.. did you get any solution for mic issue..

  • First of all,update ur zenfone with android 6 marshmallow then automatically it will show lte enhanched mode when you insert 4g sim card....

  • Jio4gvoice is a battery drainer... My mobile is also getting heated up (not sure if 42°c +). I dont know why Asus is not rolling out 4g volte support for ze550kl. Any one facing similar issuea?

  • Today I was shocked after checked my fiiend mobile phone same model and same variant , he told to me he was updated marshmallow 6.0 last eeek by fota ,after update , his mobile was hanging very much , so i checked his mobile throughly and i also conformed he had issues with mobile . i tried th following solutions to rectify it SOLUTIONS 1) i tried to do wipe cache partition , but it failed , i received error messages , unable to format with long error messages 2) i tried to do hardware reeset , but it filaed , i received error messages , unable to format with long error messages . REASONS 1) his mobile system reserved space is 5.32GB CONCLUSION 2) he updated corrupted os , so his mobile got much hanging any body having same issues , if yes means , tell your mobile system reserved os space .

  • Is jio sim not working in all ASUS ze550kl who running on Android 5.0.2 I activated my jio sim by alternatI've mobile no. because jio sim in my phone showing 'NO SERVICE' ANY ONE HAVE SOLUTION PLEASE??

  • As all other telcos in India, Jio also started gimmicky tactics. The welcome offer is upto 31st Dec 2016 and you will get the sim/activation in 2 months. However, announcing the free offer had made Jio self advertised and popular even more than it would have earned reputation spending billions. Oneplus 3 ram issue was forcefully incorporated in the OP3 to gain publicity. Now N7 is maje another hype of blasts. The Jio Voice app is a battery drainer and device gets heated fast. I dont know why Asus a well reputed brand is not pushing patch to enable Volte on ZE550KL immediately. As per information received from Jio officials, calls thru Jio Voice app will be chargeable. God save our country from all gimmicks and blood sucking tactics of biggies.

  • bought on 28/8/16. signal received on 7/9/16. televerification on 8/9/16.data activated on same day. and calls and sms activated on 9/9/16.

  • you better to visit reliance store again .

  • Having a problem regarding mic. . I did smmi test. .. Boardmic is working fine but sometime the recipient is unable to hear my voice.. as its too low.. Can't understand whether this is a software problem or hardware.. . Is anyone else having same issue... Thnks

  • Can you tell me...When you bought jio sim?? when was your sim activated ?

  • Thankyou frnd.....I bought jio sim at 28.08.16.still not activate my sim.i didn't get no tele verification message and no network signal.its 16days passed still sim is not activate.

  • Thanks frnd....now network signal is gone...and stil i didn't get no televerification message from jio.i bought sim at 28.08.16.now 16days passed already.still not activate my sim..😞.

  • Then please update to latest version.mine is android marshmallow 6.0.1

  • bro my televerification completed and my free calls data messages activated. 1.Download ''jio4gvoice '' (jio join previously) from google play. 2.turn on your jio data.make sure you put sim in 1st slot and its network as 2g/3g/4g .select call and message preference to 1st sim ie jio sim. 3.open jio4gvoice app and call 1977 . 4.operator recive your call .tell me your details according to documents which are submitted at the time of taking sim. 5.now he will say your televerification completed and its take 10 to 12 hours to activate your data calls and messages. 6.after activation of jio services you will receive confirmation message to your alternative mobile . 7.enjoy free calls data messages.

  • i am fully satisfied with my asus 2 laser phone bt plz give information that how i use jio sim in my phone

  • I verifed jio sim with my alternative mobile no. But after put in sim1 slot there is no service appears . i am using ze550kl Android 5.0.2 And there is no enhanced 4g option in my phone Help me

  • Dial *#*#4636#*#* from your dialer. Enter into device settings. Change network to LTE preferred. Restart the cellphone with the JIO sim inserted. Also check if your sim is properly inserted into the slim slot.

  • I agree with you

  • enhanced 4g option is not avialable in my zenfone 2 laser (lollipop 5.0.2) jio sim in not working i tried activated jio sim . help me

  • #mic.Issue, guyz anybody ever experience with mic issue? can any1 plz tell me, what is the main reason? I went servc cntre, they said, its a software problem due to system upgrade and since it is in warranty, they will replace the mic. They are confuse wether its a software or hardware issue, they suggest me no to update anymore... anybody know the reason? bcoz maximun zenfne hv got this issue even with my frnds also

  • i yhink update ur os.

  • Why not I want to use jio sim network

  • Jio network is not coming in my asus zenfone laser 2 please help me

  • Jio Sim working perfectly on my Asus laser 2 5.5, for calls download Jiojoin. Sometimes mobile is slow to open apps. Just purchased in August 2016.

  • Superb phone! I have it for 1 month and everything is satisfying for me, even camera! Only thing that I don't like is low brightness in sunlight that is usually exists in most of cellphones

  • Jio sim is not working after activation

  • Can someone inform asus r&d to input another option in mobile networks 3g/4g or 4g, so that we can efectively use 4g network.

  • Friends,my ZenFone 2laser ,camera takes whitish & burnt images in dark & low light in auto mode with flash.service providers did not solve my problem,does anybody has any idea,please help..

  • Bro i did not find any enhanced 4g lte mode in preffered network ..my android version is lollipop 5.0.2

  • one of the best phone so far

  • Home button works veey slow on my zenfone... i mean it takes time to go to home screen.. is anyone else also having same problem.. and will it improve after updatung phone Plz plz someone reply

  • jio working volte. so install volte

  • I bought jio sim 10days before still not no message for tele verification.but i got IND-jio4G signal manually from mobile networks settings.i got signal.but call not going for tele verification number.what i ll do.help me plzz

  • How to update the Android Version of this phone to Marshmallow?

  • those who complained about jio sim not working follow bellow steps: 1.put your already activated working jio sim in sim slot 1. 2. now turn on your mobile go to settings>dual sim card settings check whether your first sim available or not(it will show you available or not). 3.come out and again go settings >more>mobile networks . select ''preferred network type '' as 2g/3g/4g and enable ''Enhanced 4g LTE mode . make sure your sim activated already elase contact jio service center where you bought your jio sim . usually jio sim taking 10 to 15 days for activation in my area .so yo cant receive signal until it activated . after activation your signal will come and you will receive a confirmation message.

  • but why are u not working in jio sim

  • same problem.

  • I have same problem that my jio sim is not working in Asus sending 2 laser ZE550kl. Network is not coming in this set. Please help me.

  • same prblm for me too

  • jio sim is working with only samsung and panasonic

  • Those who are facing error while updating to latest firmware.Go to Service Center they will update it for you. That's the only solution.And last not the least this phone sucks.There are better phones available in this price range like Lenovo K5 Note

  • Asus zenfone2 4g LTE but Not supported jio sim Please help me sir

  • Marshmallow is better than Lollipop...

  • Hii friends , Battery draining very fast ,only give 3-4 hours battery backup, i am using jio 4g lte on this phone, any one facing same problem?

  • hardware reset done...but still not updating

  • Whoo is better marshmallow ya lollypop Marshmallow 6.0 battery drain fast

  • LOLLYPOP is better but first release marshmallow v1615 is better , i was with battery backup its better than lollypop , but it has 2 issues , mic problems and contacts deleting problems ,, so that version was removed with in four days and same version again is released with battery draining fast

  • go to asus showrooms and asus service center , they will issues charger iwth taking money an d call customer care amnd get service center details